I came here on a one-day group tour to do four different activities: canopy, horseback riding, tubing, and the thermal pools. In short, the place is understaffed and unprofessional. One of the zip line guys was dour and seemed frustrated, but we had a good time nevertheless. The problem came during the river tubing- there were 11 in our group but only two guides on the river with us. One of the girls in my group fell out of her tube and tumbled down the rapids. We all watched as the guides argued about what to do. It was obvious that they weren’t in control of the situation, which made us feel very vulnerable. One of the girls in the group, watching her friend being whisked away by the rapids, began to cry, and we begged the guides to let us get out of the river and walk the rest of the way back. He told us that wasn’t possible. We then figured there wasn’t anything else to do but continue. The river is 4km long with rough rapids. They should have insisted that everyone wear close-toed shoes, and there should have been more guides for a group of our size. The girl who fell lost her glasses and ended up having to go to a medical clinic, after a lot of waiting at reception for someone to attend to our needs. It’s a dangerous river when the rain has been heavy; the company is way too nonchalant about the potential hazards.
Simple lodges but clean and comfortable. Wonderful location on Colorado river, great for swimming and natural hot spring pools. Saw howler monkeys on opposite riverbank. Good value evening buffet but not available on our first night and a la carte menu was disappointing. Good excursion to national park. Good buffet breakfast.
I stayed here 2 nights in this lodge with my GF on our roadtrip though Costa Rica. When you arrive it looks like a really nice complex. It's close to the river, you have a spa included, swimming pools looks nice and rooms look big.
First of all the rooms are large which is a positive, but they don't smell fresh. Also a lot of ants coming in. I don't mind a few because you are in the middle of the nature, but when they come into your bed it's not really great. The interior is very old, no safe (in 2018?), no place to really sit down. You hear the trees next to your room bumping on the roof all night long when there it's windy.
Spa are just 2 warm baths with 1 sauna. No showers or loungers.
Swimming pool was nice and clean, but we wanted to order a cocktail from the poolbar and no waiter came for us. When I saw him the next day he was just busy with his phone and looking at the tv.
Restaurant: As you are miles away from Liberia and you don't really want to drive in the dark you are almost forced to eat in their restaurant. It was like an old big room without atmosphere, boring lights. Food was cold (which is a very bad point for me). As we were almost alone in the restaurant at 7.30pm, staff was already eating next to us, which felt a bit uncomfortable. Staff are more busy with their cellphones and laughing together rather than being professional. 15$ for the buffet is the max what you can ask for this kind of dinner & lunch.
Breakfast was a bit the same quality, not a lot of choice and cold food.
You will also find boxes for tips everywhere which feels uncomfortable sometimes. As there is no guard or whatsoever at night, we didn't really feel safe walking around after dark in the complex.
We only did the "tubing" activity which was nice, but like everywhere quite overpriced.
I had a strange feeling staying in this place and I was happy to leave for Samara in our descent hotel to be honest.
If I can give some tips for the management: Close this park for a few months and install some descent lights, do something about the smell in the rooms and hire professional staff in your restaurants.
We just spent 2 nights at Canon de la Vieja with our three boys (12, 10, 7) and we all loved it. The hotel facilities are simple but clean, there’s a great swimming pool that our kids loved, and the food at the restaurants was delicious and not expensive. What really made the experience great were the activities available and the friendliness of the staff running the activities. We did the mountain hike (the staff actually recommended we do this by ourselves and in doing so saved us some money), the canopy tour / zip lining which was very safe but still fast, the tubing which even our 7 year old enjoyed and the horse riding. On top of that we also enjoyed swimming in the river and warming up again in the hot baths overlooking the river. The kids wanted to stay longer here and we’d certainly come back again.
The gardens around the cabins are very nice, green, with lots of different palms and trees. A lot of birds, chicades and even monkeys can be seen around the park. The staff looks tired and bored (mid August) as if the season had already ended. Few friendly faces among them.
The activities (canoe-rafting, tubing, ziplining) are entertaining but they miss the thrill of a real white water river and really fast and long ziplines. The cabins are ok but show definite signs of wear, aging, and use. I really miss comfortable chairs in (or outside) the cabin. Breakfast buffet and diner buffet is, ehm, nutricious and complete. But not something I would do for more than 1 time. The pool bar could be nice but tired and/or missing staff do not help to make it an inviting place to hang around.