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All You Need to Know About the Rooms
at Hotel Pinewood

Room/Suite (27)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... of the actual state. Fortunately on 231018, they arranged a comparatively better room after one night...thanks to them.
... from regular street its odd for aged people. large & clean room. I love that place. I recommend that for young aged couple...
Friendly staff upon arrival and also throughout stay, bed in room that we where given was not overally comfortable, room was...
Most popular question about the rooms
whats the price of single bed room per night?
1000/- + 12% GST (Room only)
Featured room amenities
Room service
... was not a phone in room that we could use if we had wanted room service, rooms facility’s where okay, food was tasty and was...
Housekeeping
Laundry Service
Internet
Coffee / Tea Maker
Bath / Shower
Bottled Water
See all room amenities (9)

Reviews that mention rooms

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Pros- Nothing; Internal beautification costs are futile if external ambience is bad.
Cons- Any property situated at anywhere in the hills can not be used as hotels! - It should be felt by the owners & booking agencies (OYO & others). Unfortunately only cons are there & NO pros. NO motorable approach road ( difficult for Senior CTZ), some window-less rooms, some shabby & damp rooms. Apparently, they have to make business & tourists have to stay there on pre-booking unknowingly of the actual state. Fortunately on 231018, they arranged a comparatively better room after one night...thanks to them.
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Date of stay: October 2018Trip type: Travelled with family
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pinewood2014, Manager at Hotel Pinewood
Responded 28 Oct. 2018
Dear guest,
First things first - You cannot book a room for two adults and land up with three adults, expect to be put in the same room and then go on to complaint about the room being small, this and that. You were given the option of a triple bedded room but you insisted on staying in the same room with an extra mattress.
We were not obligated to honour your booking as you had not adhered to the terms of it. Neither did you inform us in advance that the total no of travellers was 3 instead of 2. However we did not want to inconvenience you and placed the 3rd adult in the same room @ 500/- with an extra mattress
Darjeeling is a hill station, hence it would be wrong to pass opinions like - any property in the hills are not suitable to be used as hotels. Well you are coming to a hill station and you cannot have the luxury of a car dropping you off at the hotel door especially in a budget property. Half the properties in Darjeeling are accessible only by foot at least for a few metres. Our location has been discussed to death in all the reviews and we are sure that you had done your research too. Coming to the rooms- all our rooms have windows, some have views and some just of the building next door. However our rooms are not damp.
Tourists are not compelled to stay just because they have made a pre. Booking. You could have easily cancelled your booking with us and asked OYO to place you elsewhere. We do not believe in hosting guests against their wishes. Next time such a situation arises, kindly inform the hotel at least once . Perhaps your grievances will be better addressed.

We value our guests’ satisfaction above all else and do our best to make them feel comfortable.
It is unfortunate that you felt the way you did.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
its very calm place that we want. its little bit up from regular street its odd for aged people. large & clean room. I love that place. I recommend that for young aged couple who search a budgeted room.
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Date of stay: August 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pinewood2014, Manager at Hotel Pinewood
Responded 28 Oct. 2018
Thank you so much for taking the time to review us. We are glad that we could make your stay a comfortable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Friendly staff upon arrival and also throughout stay, bed in room that we where given was not overally comfortable, room was small and cosy, found that there was not a phone in room that we could use if we had wanted room service, rooms facility’s where okay, food was tasty and was very well presented,
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Date of stay: October 2018Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pinewood2014, Manager at Hotel Pinewood
Responded 28 Oct. 2018
Dear Sir/Mam,
Thank you for your review but we feel that there has been mistake in your selection of the property. We say this primarily because the food featured in
your review is not ours. We do not even have a restaurant. We are a B&B only. We also do have phones in all our guest rooms.
We are sure the original recipient will be glad to receive your review. May we ask you to do the necessary rectification.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I visited Darjeeling in May when the weather was slightly off, with the sky showing signs of rainfall. Nevertheless, the pinewood hotel was what you would call "a comfy getaway" from the busy hustle and bustle of the city life. It was extremely reminiscent of the comfy little cottage rooms in the movies, and the staff was indeed very lovely. The entire aesthetic of the hotel made me and my family feel like we were at home away from home. The view from our room was also quite splendid and we could see the entire darjeeling town below us, along with the surrounding hills. All in all, this is every traveller's perfect Darjeeling dream for a quiet and comfy visit, with the staff and the entire ambience of the place exuding warmth and c
omfort.
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Date of stay: May 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pinewood2014, Manager at Hotel Pinewood
Responded 3 Jun. 2018
Thankyou for such a wonderful review. We are glad that you enjoyed your stay with us. We look forward to hosting you in future too.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
First the negatives. A huge pile of stinky garbage sits uncleared in the Rockville street right outside the hotel alley making it hard to walk to the hotel. Next there is no lift which makes it hard for senior citizens to climb to the second floor. Also the hotel doesn’t have centralised heating. For those cold nights, you need to rent space heaters for addl rs. 300 per night. Next the positives. Extremely friendly set of staff. Very accommodative manager who does things to make your stay pleasant. His two helpers were always at our beck and call. I never sensed any tiredness in their faces to serve us. They made breakfast on time in the mornings and helped us with our luggages without having to request them. The rooms look decent with a nice view of the mountains. You can enjoy the view sipping free tea in your room.
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Date of stay: May 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & answers about the rooms

1000/- + 12% GST (Room only)
0 votes
Hi. We do have a room available but only on the first floor.The view rooms on the second floor are booked during that period.
0 votes
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