Excellent customer service as early as my reservation. Already felt the hospitality when booking my stay, she really noted my requests - high floor - king sized bedroom with view. They even upgrade my room for free! Quick and easy check-in & check-out. 3Cs for their room - Clean Comfy, and Complete amenities. Widespread buffet breakfast. Staffs are pleasing and well trained except for the gym attendant around 5-6PM in Oct 5 - he even asked my age upon asking for assistance for their steam facility - I just don't get the point and I just don't feel his customer service and hospitality compared to other staffs. Also, pool has no heater - nothing much serious i just prefer pool with heater and noticed a lot of advertisements/marketing collaterals within the property - no a big deal thogh. Nonetheless, everything was perf and still deserved a 5 start review. Thanks also for the late check out until 2PM - first time to experience such generosity. Till our next stay! 👍
Was back here twice three times for 2019. Well, it's a no-brainer why. It's location, being right next to the mall, that usual early morning running spot around the perimeter of SM Department Store across the street, the pool, the gym with steam, and most especially the generous breakfast buffet spread. Well, I am sure to come back for my 4th, 5th etc before the year ends. I was here for a week last February and May and 2 nights back in July.
Good standard business hotel with a good breakfast buffet, gym, a small pool with a pool bar etc. The pool and bar is a nice little get away from the bustling streets.
I would recommend this place to anyone visiting Quezon City.
Room at the Novotel is pretty standard. Basically nothing special for the price you’re paying. We unfortunately got a connecting room which was occupied by a family with kids yelling and screaming and adults chattering the whole time. All these can be heard through the thin walls and locked connecting door. Was tempted lots of time to call reception for a room transfer but decided against it since we were already settled in.
Staff at the lobby were friendly. Noticed that they didn’t have a baggage X-ray so the guard had to check your bags manually as you enter the lobby. Might be a hassle for the hotel when they have bulk arrivals. There were lots of people at the lobby, sitting and talking. Despite having a priority/express check in counter and relatively short queue during check in, the waiting time was still long. Though the lady at the reception was very pleasant and friendly. She immediately noticed it was my birthday when I handed my ID and greeted me. A birthday cake came in shortly after we checked in.
They give out complimentary welcome drinks upon arrival by giving a stub. Wasn’t able to avail of it but it was a nice touch.
Was starting to feel that the so-so room was not worth the room rate until the next day when we had breakfast. Breakfast was really good. We were happy.
The pool and gym were nice as well. They were not crowded. Though after a while of swimming, a big family arrived with noisy kids (again). Had to leave because they were really noisy.
Based on 2 occasions were noisy family bothered us, I’m assuming that Novotel is high on family staycations. If you’re there to relax, I suggest to request for a quiet floor and book a non-connecting room.
We also got complimentary late check out for being Accor club member.
Spent weekend at novotel, accessible location, lots of shops and restaurants nearby, the pool is clean and not crowded, they have lifeguards and pool towels ready, rooms are good too, they also have a gym. Overall we enjoyed our stay.