Excellent customer service as early as my reservation. Already felt the hospitality when booking my stay, she really noted my requests - high floor - king sized bedroom with view. They even upgrade my room for free! Quick and easy check-in & check-out. 3Cs for their room - Clean Comfy, and Complete amenities. Widespread buffet breakfast. Staffs are pleasing and well trained except for the gym attendant around 5-6PM in Oct 5 - he even asked my age upon asking for assistance for their steam facility - I just don't get the point and I just don't feel his customer service and hospitality compared to other staffs. Also, pool has no heater - nothing much serious i just prefer pool with heater and noticed a lot of advertisements/marketing collaterals within the property - no a big deal thogh. Nonetheless, everything was perf and still deserved a 5 start review. Thanks also for the late check out until 2PM - first time to experience such generosity. Till our next stay! 👍
The hotel is generally comfortable, convenient and soothing after Manila heat, dirt, traffic. It is superbly well located and well equipped lobby, restaurant, spa, and pool. The staff were incredibly helpful with challenges of my trip: they changed a noisy room, suggested communication and transport alternatives, even helped plan quick local entertainment when I was hung up waiting for meetings. They were friendly, calm, and patient with my confusions about money, weather, and other local realities. A nice oasis in a difficult city.
Went here to check in for one night due to an event. Got the twin room on the 10th floor. Close to Araneta Coliseum and gateway mall. Very comfortable bed and beddings. Only has a shower but its fine with me since I'm not that fond of using a bathtub. Organic bath products which is a plus. Breakfast buffet is good however I think it has room for improvement to be at par with others.
The location: perfect! Malls, restaurants, theaters. Wide streets with a pedestrian walk.
The place: great! Neat and clean bedroom. Spacious bathroom. Nice but not too big swimming pool.
The staffs: fabulous! Friendly and helpful.
The food and drinks: superb! Various choices with good taste.
The hashtag is true to its commitment. The view from the room was amazing - overlooking the metro. The food is so delish! The comfort food is available 24 hours. We tried the seafood buffet and it was satisfying.
If you're a couple looking for a place to get pampered and relaxed and just celebrate, Novotel is definitely a lot better place to be.