Arrived here at 3am to be told there were no rooms available for another 2 nights. 4 of us, 2 couples ended up sharing a family room for the week. We got into the family room. A balcony to fit 2 small chairs and a huge generator that was scorching hot outside taking up half of the VERY SMALL balcony. Mould and dirt everywhere. Our room was cleaned twice in the whole week. We had to constantly ask for things such as towels and toilet roll. Hotel food is shocking. Rice and chicken every night and is served cold. The bar is made out of wood and serves beer, Fanta, cola, vodka or gin. Nothing more. The eggs in the morning were cooked on the rusty fire pit that was also used to cook the chicken of an evening by the pool, no cleaning involved in any of this process.The pool is dirty and rooms are horrendous. We even debated flying home after the first night. The area is shocking NO ONE speaks English not a word. Everyone laughs at the English at this hotel. The manager was one of the rudest people I’ve ever met in my life. He said “he had our money so didn’t care”. Everyday we ate out even though we paid for all inclusive. We are in dispute with the hotel via love holidays and have received £200 financial compensation between the 4 of us. I wouldn’t come here if I was paid to and I’m not one to moan. This hotel and area has put us off coming back to the country. One day they were cleaning the poolside with thick bleach and brushing it into the drains and some into the pool!!!! Hotel WiFi is non-existent and the bar closes at 10pm, though the Russian music echoes through the whole hotel until 2am. The trip and hotel was absolutely horrendous. The beach was a no go. And if it wasn’t for finding an English speaking restaurant 20 minutes down the road we would have flown home and cut our loses. Don’t bother!!!!
This hotel definitely wasn't a 4 star. The hotel was clean and the pool was nice, but we wasn't happy when we arrived at 2.00 am and they had overbooked and we had to go to their sister hotel across the road, which was probably a 2/3 star. This is quite common as this has happened to many of the guests we spoke with.
The next day we had to wait until the manager arrived. He was very rude when we complained. He shouted and once I shouted back informed me he was going to phone the police. He should have been apologetic, but he wasn't. We didn't get a room until 12.30 pm the day after we arrived, which is totally unacceptable.
I spoke with our rep who said as he wanted to keep us happy, then would give us a free safe for the duration and fruit and wine delivered to our room. This however never arrived.
This hotel caters more for Russians as we were the only English staying for the duration.
If it wasn't for the rude manager as the chap on night duty was so lovely and polite would have rated this higher.
I would not return, as there is no guarantee you wouldn't end up in their sister hotel.
The hotel did not live up to 4* standards. The free WiFi didn’t work, had to pay if wanted better. The food was unpleasant and repetitive every day, small choice. The staff only speak Turkish and Russian and the hotel is overall done to please Russians - hence the language, music etc. Most of the staff hardly speak also, some cross a personal barrier and seek to private message on social media, even if the individuals are much younger. They over book the hotel leaving individuals without rooms for hours or in lower quality places. The pool is also much too small and always over crowded as is the dining area. The only positive things were nice views from certain rooms and the air con in the rooms.
I don’t normally write bad reviews but got to be honest ..place was filthy ...food was reserved normally cold ....was not all inclusive as it states as you can only get food 3 times a day !daily bar was a hatch they made out of wood ?! Didn’t serve many drinks as it wasn’t a proper bar!! It also closed at 10. What a joke! Pool area for kids was unsafe and looked like it was coming away in parts.I definitely would not recommend coming here,only good point was internet!! I’d give this no stars if it wasn’t for the staff they were polite chatty and friendly