We stayed for a night to do some shopping at the Mall del Pacifico. 10 Minutes after entering our room an employee came and brought a cake for our daugther whose birthday was the day before. We did not mention anything of that, the attentive reception personell noted that while copying the passports.
Breakfast buffet was great and the employees Alexandra and Gloria were very accommodating and even brought us food and coffe/tea to the table.
Thank you very much for the pleasent stay.
Everything in this hotel is outstanding, especially the staff and service.
The rooms in the main buidling are finished, but the construction is still underway in the common areas — the entire pool and patio and the entire lowel level. Therefore, there is no pool, no sauna, no gym, and they have temporarily dedicated a main level conference room into a restaurant.
Otherwise, it’s great.
This hotel is very nice. I had a large room on the 5th floor (top floor). Although the hotel is very nice and the food is good. The negative point is they are doing a complete renovation and that means there is a lot of work going on. That added to the standard town centre noise, meant it was not possible to rest during the day. My work meant me getting back to the hotel very late, needing to sleep late in the morning. Something I could not do.
Imust make good comment about the reception staff who were very helpful.
This place was very nice and very accommodating. They picked us up from airport, every time we needed a ride someone was there within 1 minute. Family and kid friendly! The room was always fresh and clean. Staff was welcoming. Poolside was picture perfect. Pool was always clean. Everything was close from the beach, shopping, food etc. Is currently under construction but I would return with my family! Great experience for us!
Sometimes is difficult to plan a Birthday Surprise specially when the person who is going to be celebrated is in another country. However I contacted Oro Verde Hotel to book a 3 day stay for my Grandmas Birthday and they were amazing. Cristina the lady who helped me with my booking was excellent and made my booking with no difficulty even though I am in USA. She even stayed her time over at work to complete the transaction on time for my Grandmas birthday.
Marketing was on point and extremely polite. One could chat with them by facebook messenger and get an immediate response to any enquiry. They were amazing my favorite part of all my experience with Oro Verde Diego Armando is in charge of that department and he and his staff was the best.
At my grandmas arrival at breakfast the staff sang Happy Birthday to her it was great what a welcoming😊
Later I must confess, i was a little concerned about my grandma since there was a construction in the hotel and she needed to change her room but as soon as she change it, everything was more than perfect. The staff went above and beyond their duties. First the Managing Member of the Hotel welcomed my grandma with a personal note telling her welcome home. I will add the picture of the message to this review. I thought that was an amazing touch, later they brought her her a welcome cocktail and a fruit basket wich was again a sweet gesture and that does did not finish there, the bed was super comfortable, every breakfast that my grandma had was exquisite, she enjoyed each bite and she had the company of an amazing staff in the Buffett section I want congratulate the Chef the waiters and I won't forget to mention Marianita who came to say hello to my grandma personally and made for her the best omelet that my grandma ever tasted in her life. Overall an amazing experience. I highly recommend it. I thank all the staff of Oro Verde Manta, my family will definitely come back again. Thank You again Oro Verde.😙
Ps sorry for the bad pics my grandma took them and she is not ágil with the phone but she had the best time.