There were several choices in Puerto Galera, but we booked with dream hills condo because of the rave reviews that the owner received on the scuba diving lessons he provides to the guest. After booking it, I then called the owner, Alf, 2 months before we arrived to advice of our stay & the desire for scuba diving lessons. I then told him that we wanted to change the # of people from 4 people to 6 & was to pay the additional people when we get there. He then said that the only room that would accommodate us comfortably would be the big suit @ 861 sq foot because the 2 bedroom condo was only 699 sq feet & will be too small. We were all very excited as it seems to be a good size accommodation. When we got to Batangas, I called Alf, the owner & he then advised me that he wasn't in the island & was in Manila, needless to say, the disappointment starts. The 861 sq foot suite was on a steep decline that it was hard to get to & with my bad back had to settle on the 699 sq ft suite. I understand paying for the additional people had I stayed on the bigger suite (861 sq ft) cause it's more comfortable but since we downsized & space was cramp for 6 people, I didn't think I’d be expected to pay for the additional people to the tune of Php 500.00 per person per night - additioinal PHP 2000.00 for our stay on a smaller unit. Though the views were gorgeous getting to town was very hard as it’s only though motorcycles or going down some slippery steps. Had to do that several times to eat & we did get scuba diving lessons in the town proper.
The only saving grace on this stay was that the 2 ladies made our stay very comfortable, i gave it 1 star becasue of the 2 ladies otherwise would have been 0. Personally, would NOT recommend dream hills condo.
Date of stay: November 2013Trip type: Travelled with familyRoom Tip: Would suggest staying closer to town, all the food, activities are there.
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Response from PuertogaleraDiver, Owner at Dream Hill Condos
Responded 11 Dec 2013
Hi Sad to understand that you were not happy. Informing us is a very much recommended and much of this would have been different. Scuba diving is why I decided to stay here and a I would have waited here and taken you diving if that was Informed to me in your reservation request. I simply did not know and made other plans. We recommend our guest to reserve correct number of guest so rates will be clear and agreed in advance. Coming with more guests then reserved results in a 500peso/person extra charge per night and angry guests. It happened to you and as well the other upset guest writing a negative review. Reserving an apartment on the hill is not recommended for persons with health problems and I would have advised against your stay here if you asked me. It was your decision to change apartment to a smaller one with 2 bedrooms but with a better view over Sabang. We did our best to help out but apparently it was not enough. Recommendation for future guests: Please inform yourself and us in advance so we have time to prepare rooms, scuba diving, SPA or other requests that you may have including arrangements for birthdays, weddings….. Kind regards Alf
This response is the subjective opinion of the management representative and not of TripAdvisor LLC