The staff at this riad are all extremely pleasant and helpful. From the cheerful breakfast crew led by Mr.Samir to the warm greetings at the front desk from the very kind Ms.Eslihane and the peaceful evening dinners with great and gentle live music you can’t help but to feel like a very welcomed guest.
The hotel airport transfer was easy and worked perfectly. We booked the evening before and it was not a problem.
There is a lot of laughter and some activity in the hotel which you will hear in your room if you are on the ground floor. It usually gets quiet between midnight and 7AM.
As in all riads, there are tight staircases to get up to the higher floors and the outside area is on the roof. People who can’t do stairs are better off on the ground level or in a chain hotel with elevator.
Our room was sweet but tiny, I am not sure if there are larger rooms in the riad. But ours was just big enough to stand beside the bed. You could basically shower, pee and brush your teeth all at the same time in the bathroom. There are small shelves but no closet.
The equally tiny plunge pool was refreshing, however, we both started itching like crazy when we laid down for a nap. (Probably would have been fixed with a quick shower afterwards) I think the itching probably is a sign that they are treating the water with chlorine but maybe too much??? (I am not a pool expert)
The “hammam” is about the size of a small walk-in closet. If you are looking for a spa/wellness experience, you might be disappointed.
Check-out was not so smooth. We were asked to pay the bill for the overnights that were already paid through booking.com. After about 30 mins of
Phone calls back and forth it looked more or less like the accounting department of the hotel (which is closed on Sundays) was trying to bill the wrong account from booking.com and in the end we ended up having to pay double, booking.com promised to refund our payment in 5-12 days... let’s see what happens. If you stay there and book and pay through a 3rd party you should clear this up in advance, preferably during business hours, otherwise the same thing will probably happen to you. Luckily the room we vacated was being serviced at this time and the i-phone charger we would have otherwise left behind was rushed to us by the cleaning woman.
I’m kind of on the fence about recommending this riad. It would depend on the person I am talking to. The staff is super sweet and honest and the location is central and peaceful and the cleanliness is very good.
We loved staying at this beautiful riad, only 3 minutes from the Jemaa Al Fna square and its hustle-bustle. Yet the riad is extremely quiet! Upon check-in, we were greeted with hot mint tea and cookies, as well as an informative orientation to Marrakech with a map for easy self-guided tours. We enjoyed the cool pool water, delicious multi-course meal of Moroccan salads, lamb tagine, and fruit and tea for dessert with live music on the rooftop terrace. Tomorrow we will enjoy the in-house hamam. Hot, high-pressure showers, in-room A/C, and comfy beds. Amazing place!
We stayed here recently during a short stay in Marrakech. Be Fore going on, I must just mention just how helpful and friendly all the staff were. Nothing was too much trouble. I have already reviewed the restaurant, so I will make no further comment. My issue is with the description of the rooms and amenities provided, both on the hotel website and on Booking.com. ALL rooms apparently have slippers and bathrobes provided. When we asked reception about this, they were unaware! We had booked a Superior Double. This should have had room for a single bed, seating area, patio and terrace (read the room descriptions before disagreeing!). As our room was on the first floor, and all rooms open on to the Riad centre, it is a little difficult to see where either would fit. Even the "swimming pool" was nothing more than a plunge pool.
My point is this - if you claim to have such things, then provide them. Otherwise don't make the claim.
Would I stay here again? It is highly unlikely. Would I recommend? I'm sorry but I wouldn't.
We booked through Booking.com and when we paid up they informed us that their Euro to MAD rate was twice the price! Is this theft or fraud? Our rooms cost 2x what was agreed with Booking.com and for a group with 6 rooms this is "daylight robbery". The rooms were half the standard of the other Riads we stayed in and visited so we accepted the agreed lower rate - but ended up paying the same as the best places we had stayed in. We booked a taxi to the airport the day before we left - and it didn't arrive leaving 12 people feeling very stressed and frustrated! After 30 mins they finally organised transport for us. But we had to protest and demand help as we had prepaid the Riad for this service! Otherwise the place does have positive qualities - very nice restaurant and cleaning staff, a lovely roof terrace and bar area. The pool looks good (NB! No swimming allowed! so why show a woman in the pool?) and the location was very central.
We stayed as a couple for 3 nights, arriving early in the afternoon and being welcomed so nicely with mint tea and home made biscuits, sitting across from the pool in a recess off Reception. The staff are all very kind and informative, and are full of relevant local knowledge. This Riad os really colourful and beautifully decorated.
Our room was ready early...which was great so we could drop our things, quickly freshen up, and get out to explore. One caveat, I think we should have asked for a room on the first floor as being directly off the reception area it was a bit noisy late at night and early morning. The rooms are rather dark as, being a Riad, there are no windows. The lighting is quite dim. Ours was a large room and the ensuite bathroom was good, the water hot and plentiful in the shower. All very clean and in full working order as this Riad is quite new and well maintained.
Up on the roof terrace is a super restaurant where we took a good breakfast each day....fluffy cheese omelettes, pancakes, cakes and pastries, and fragrant bread rolls with caraway seeds, various jams. Excellent coffee and soon replenished. The waiters are attentive and chat with gentle humour. And the views from there are across the city, especially towards Jemaa El Fna square which is just a couple of minutes away. They also do lunch and dinner....including a 5 course banquet which I defy you to finish!
The hotel can book bespoke trips for you and do use them to arrange taxis to get to and from the airport....it will save you a tricky walk getting lost from the nearest public taxi drop off point.
We shall definitely use this Riad again if we go to Marrakech and I shall tell all my friends about it. A bonus is that it is priced very reasonably!