The room  was more than adequate but the noise from above us was ridiculous. There appears to be no sound insulation from the floor resulted in hardly any sleep. Our neighbours were very loud and we could hear every word they were saying and every cough. At 2.30 and 6 am this was not acceptable. The lack of intermediate insulation needs to be addressed. Having said that there are no complaints re the room, shower, cleanliness or breakfast in the neighbouring restaurant. The staff were very helpful. We would not go back to this hotel
We stayed here in July and found the hotel to be ok. It was extremely warm and humid and we were happy to feel the air conditioning in the room and it definitely helped with sleep. It is on the main road and the trams are particularly noisy outside. The room was clean enough, but there were a few issues. Our TV didn’t work, when I raised this the girl came up and had a look and said there is nothing I can really do. Our shower was leaking from several places, and in the brochure it offered sale of umbrellas, it rained heavily and when we asked for one they said they didn’t have any so unsure why you would advertise this if there are none, surely there wasn’t a huge increase in sales June/July. The staff were ok and fairly friendly and they did allow us to leave our bags after checkout before we had to get our flight home. It is however in a good location for the Jewish District and close to the main centre with a 10 minute walk. The rooms are basic. Although in a good area, I’d likely choose a different hotel to stay at next time, there are more in the same area or closer to the middle of the city which would be a lot better quality. It is a 3-star hotel so I guess you get what you pay for, but I’d still expect all amenities to be working correctly.
We have brought our college students here for six years running, and this is the last year we will stay here. Where are the years when Lucas was managing the place or when we received a welcome letter for bringing 16-19 people here? (see attached) The service and efficiency of the staff and quality of the breakfast have declined. This year we wondered where the fresh fruit and additional bread choices (like croissants) have gone. Two staff members were helpful--Daniel with the Salt Mine tickets and Natalia who checked us in--but the dude who was working the desk the day we checked out couldn't process the payment. He seemed confused when we asked for a total; then he said we'd receive an invoice by 2. We didn't; moreover, the hotel was asking us for information on our stay to process payment. Finally, the hotel rooms were not as clean as past years: students complained that there was an empty wine bottle in their room and an earring. Ick! We had to ask for coffee, fresh cups, and toilet paper when our room was improperly serviced. We will be taking our business elsewhere next year.
This hotel is close to the Jewish area so a range of restaurants are very close by. Room had air conditioning which was essential when we were there as it was very hot. Shower was lukewarm on all days which wasn't a major problem as weather was hot but would be a problem if weather was cool. The central square is 30 mins walk although trams run past the door. Breakfast is ago and staff were friendly. Good value for money.
We have arrived at the hotel quite early and we left our luggages at the reception, and then we returned to check in a few minutes before 2, however the receptionist told us to wait till 2. The hotel is located in the Kaizimer district.. a bit far from the main square - 15mins by walk. Our room was spacious however it smelled bad, we did not have hot water when we showered quite a big inconvenience.. the staff we not friendly apart from the women from breakfast - breakfast though is poor. For the price we paid for a suite I expected much more.. do not recommend this hotel and would not return!