Pros – great location right in the middle of The Strand, good view, nice enough pool area
Cons – very dated, arguably the worst pillows we have ever experienced, terrible fold-out bed (for 3rd person – it was like a board), hair dryer doesn’t work, mould in the bath tub, shower tap doesn’t turn off and dripped all night, noisy – we can’t recall a worse sleep in a long time.
A simple room audit would solve a few of these issues in no time guys.
For the money you are charging...well there are many better options let’s say.
The manager thought I was in the room on my own and let him self in at 6am with out any warning, my partner and I sat up soon as we headed the door and the manager ran soon as he seen my partner with me.
Check out was to be at 11am ! We looked for him after but no where around and reception still locked up at 6:30am.
Police report has been made. And official complaint made.
Got a missed call from him laughing that is was a mistake!
He believed I was there on my own and used his master key to enter my room!!! There is no dam mistake there!!!
Women do not go near this place as I believe he has done this a few times before. No manual locks on doors to keep him out.
Booked 1 bedroom studio on the basis of promising, good reviews. What a surprise! For $200+ you get a peeling Sally Ann couch (need a towel to sit on it), outdoor plastic chairs, mould in the bathroom, old old tap ware & tub, historical unadjustable Caroma shower head, stained carpet, incredibly poor lighting. Upside: fluffy towels, newish kitchenette with basic supplies, good bed (not king), fresh crisp sheets, free underground secure parking. Side back room was quiet around 11pm. Reception had no Covid protocol check-in, hand sanitizers empty, Lobby, hallways, elevator etc are tired, dark, and dated looking. Needs a total overhaul, a major refresh to rescue it from 90s beige meltdown.
Great location to the Strand, cafes and supermarket. Room was clean, comfortable bed and good WiFi. Had everything you need in terms of kitchen. No real view of the water and if you're tall then may not be able to stand up in the shower due to low roof. Bathroom could do with a few updates, looking tired.
First room had a terrible musty smell - no way I could sleep there.
Manager was happy to provide full refund, but before we picked another hotel he came back and said he had another room he could offer. This didn't smell so accepted it. Room basically an older motel style room - old shower etc - clean enough and ok for 1 night but better options available.