We stayed here for 4 nights over Easter.. room 301 was fantastic, views of the strand and Magnetic Island, everything and I mean everything we needed as far as dinning was 2 minutes, the room itself was perfect for 2 people bed very comfortable bathroom great and small kitchenette.loved the pool and bbq area ..Jeff in reception was fantastic to deal with.. as we checked in at 10pm it was very easy.. we will be coming back every year and this is our place to stay every time..
Myself, my husband and our 3 year old stayed in a 1 bedroom apartment for 4 nights. We were impressed from the moment we arrived. The after hours check-in was easy. Our apartment was really lovely with modern furnishings and appliances, including and oven and washing machine. There is free WiFi and free on site parking. And the location is absolutely fantastic! With 2 places to eat right downstairs and about a million more within walking distance. We hardly needed the car we hired.
What most impressed us was the service we received. At booking you're given the option to choose some snacks, which were in the fridge when we arrived. We noticed a few very minor maintenance issues when we got in and notified reception on our way out on our first morning there. The repairs were all done before we even returned for lunch. We happened to return from a trip to the beach and interrupt the service staff servicing the apartment one afternoon and she was lovely and friendly and finished up without feeling like she was invading our space. On our final day at the motel I went to settle our account and was told there had been a minor mix up and that we'd been overcharged. Geoff was very very apologetic and fixed it up right away. Supervised by his trusty ginger cat, who's name I forgot to ask.
All in all we had a wonderful stay here and will definitely be back.
This was our second stay at Waters Edge. First time we chose it as they allow early check in after leaving accommodation on Maggie. Second time, they diid the same thing and went out of their way to get the room ready early for us and also went our of their way to get us into a room suited to our family of 4. Very rarely these days do you come across such genuine hospitality. We previously stayed in a hotel room, just the two of us and then a family apartment this time. Both times we found the rooms super clean, great aircon, nice pool, comfy beds and of course you cant beat the location & the price which is very reasonable given the level of service, care & attention. Will hopefully be back for a third time in the not so distant future. Thanks again - your efforts are truely appreciated.
We had a fantastic stay. Jane and Geoff were terrific hoasts. Nothing was too much trouble. Fabulous location, absolute beachfront,room had everything we needed,comfortable bed,very clean and well presented.
Probably the best location in Townsville - half way along The Strand right on the waterfront and around the corner from a shopping centre with Coles etc, and lots of restaurants and cafes within a minute walk.
I had a sea view studio on the top floor - a decent room with comfortable bed, sofa for relaxing and modern kitchenette to make snacks. The shower-over-bath with plastic shower curtain arrangement is a bit old fashioned now and could do with an update. A small balcony to enjoy the fantastic view over The Strand and the ocean. Was reasonably quiet considering the location, just the occasional loud car or motorbike passing by.
Very friendly staff. Fast wifi. Air conditioning works well. Small pool and a spa pool and a nice bbq deck overlooking the seafront. It is an older building, but kept clean, and the price can't be beat for this location.