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All You Need to Know About the Rooms
at Mercure Rockhampton

Room/Suite (91)
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Guests1 room, 2 adults, 0 children
USD 103
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Room review highlights
... check in the staff were lovely. Booked a standard river view room and was on the 6th floor. When I entered I felt like I was...
Well located. Room was smaller sized but nice enough. The air com was not very cold and had a bad smell. I ended up turning it...
... further north, but it’s a nice hotel, we got a river view room which was nice. Close to restaurants and pubs. There’s a...
Most popular question about the rooms
Hi there all, I'm wondering what past guest thoughts are on the room service at the Travelodge in Rockhampton, any thoughts will be appreciated!
Answer from aussiebackpacker16
Jul. 2016 |
Room service was reasonable. Food was good, prices wasn't too bad. Didn't take too long

Reviews that mention rooms

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Steven089 wrote a review Dec. 2020
Sunshine Coast, Australia73 contributions17 helpful votes
Had read some average reviews and was a little worried. Upon check in the staff were lovely. Booked a standard river view room and was on the 6th floor. When I entered I felt like I was walking into a new hotel. The room was very clean and new. There wasn’t really anything I could fault about the room. Love that they even have Nespresso machines which is a really nice touch. Would 100% stay again if passing through Rockhampton
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Karley Beasy, General Manager at Mercure Rockhampton
Responded 18 Jan. 2021
Dear Steven, Thank you for reviewing your stay. I hope we can welcome you back again soon! Regards, Karley Beasy Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matty2020 wrote a review Dec. 2020
7 contributions
Well located. Room was smaller sized but nice enough. The air com was not very cold and had a bad smell. I ended up turning it off. Iron was dirty. That being said the staff were very helpful and friendly.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Karley Beasy, General Manager at Mercure Rockhampton
Responded 18 Jan. 2021
Dear MattyJohn2020, Thank you for reviewing your stay with us. I am so pleased that you found the team to be friendly and helpful and hope they were able to rectify the issue with the air con and also replace your iron. Regards, Karley Beasy Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Julie S wrote a review Nov. 2020
Brisbane, Australia105 contributions73 helpful votes
We only stayed one night on the way further north, but it’s a nice hotel, we got a river view room which was nice. Close to restaurants and pubs. There’s a nice walkway along the river for your morning exercise
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Date of stay: November 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from Karley Beasy, General Manager at Mercure Rockhampton
Responded 18 Jan. 2021
Dear Julie, Thank you for reviewing your stay. I hope we can welcome you back again soon! Regards, Karley Beasy Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kasspper wrote a review Nov. 2020
Mango Hill, Australia2,421 contributions235 helpful votes
+1
We stayed 2 nights here, staff were warm and friendly, room was clean but very worn. Reception did tell us they were in the middle of upgrading the hotel.
On our second day we went to open the door and neither key worked. We then had to go to reception, to be told so we made a mistake we cut the key for 1 night not 2.
That ruined it for me as those mistakes should not happen. Also when our room was serviced they did not replace milk or disposable plates and cutlery. We had to go ask for milk
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Karley Beasy, General Manager at Mercure Rockhampton
Responded 18 Jan. 2021
Dear Kasspper, Thank you for reviewing your stay. I am so pleased that you were happy with our service. I am sorry that there was an error when cutting your keys and will certainly ensure this is discussed with the reception team. I will also discuss the lack of replacement of items with housekeeping. This is well below the standard of service we pride ourselves on. Regards, Karley Beasy Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maddy wrote a review Nov. 2020
Sunshine Coast, Australia23 contributions3 helpful votes
A friend and I enjoyed our stay in the hotel, the staff were very friendly and also let us check in an hour earlier then planned. We found the on site parking very easy and the river veiw balcony was so lovely with the full moon. The room was really clean and we paid a really good price for the weekend.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Karley Beasy, General Manager at Mercure Rockhampton
Responded 18 Jan. 2021
Dear 999madeleinew, Thank you for reviewing your stay. I hope we can welcome you back again! Regards, Karley Beasy Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from aussiebackpacker16
Jul. 2016 |
Room service was reasonable. Food was good, prices wasn't too bad. Didn't take too long
1 vote
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