This hotel is in amazing location! The views of the castle and square are the best! The owner is such a friendly bubbly man.he makes such a point of making you feel welcome.he doesnt speak any english but that really does not matter, he's very good at trying.one of the staff, alex i think, speaks excellent English.lunch and dinner were both good and the local wine very good.the bedroom was lovely and a nice big bath.
The only downside was the stale bread and being charged when we didnt eat it.but that was the only thing.
It was raining when we arrived. We were the only guests. The room was quite basic, but the view of the medieval castle was superb. The light didn’t work in the bathroom, but we were too tired to do anything about it - some basic checks by the hotel staff or even the cleaner should have revealed this. Breakfast was pretty good and the service was friendly and efficient. There was no internet in our room, only in the public areas. The church bells rang all night at half hour intervals and our room was the nearest to it.
My husband and I had been traveling through Spain and Portugal for three weeks and had encountered nothing but fabulous hotels, lovely people, and for the most part, great restaurants. Nothing could prepare us for this experience. It was our last night on the road before returning to Madrid to fly home. The village of Penaranda de Duero is very beautiful, small and quiet (in November) with not a lot of choices for food. We found this place, checked out the full, varied menu at the door and it was within our budget. We were told to make reservations. That threw us a bit...we needed reservations? So we made them and returned at 9 to find the restaurant empty. It remained empty the whole time we were there. The chef/owner came out and informed us we didn't have any choice, there was only one thing on the menu. He told us what it was. We don't speak Spanish at all so we said ok, and wondered what we were getting.
The meal was so-so, in fact I didn't finish mine, because it wasn't great. We wondered what it was going to cost. Finally got the bill and it was a whopping 70 euros. For this we got one salad to share, an entree of mushrooms in egg, two small gamey steaks and one glass of wine. It was way overpriced compared to what we'd been paying, but what could we do? We noticed they had charged us for the bread and butter which we never touched. We pointed this out to the waiter, but he wouldn't remove it from the bill.
When you pay with a credit card in Spain, they always ask you if you want to pay in euros or dollars. We always say "euros" because you get a better exchange rate. So we gave them our credit card, and they came back with the receipt in dollars ($98). They didn't give us any option. So we asked if they could please run the tab again, this time in euros.
The waiter got rather agitated at this point and was trying to convince us it was the same thing. We tried to explain to him about the exchange rate. (We didn't want to pay a dime over what we had to in this place.) He then went into the kitchen and suddenly we heard the chef/owner fly into a rage! He started screaming at the top of his lungs. It went on and on. We wondered...could he possibly be mad about this? Sure enough, he came out to the table yelling at us and thrusting a telephone at us. We both put the phone to our ear, but it was dead. He proceeded to try to make us sign the bill.
There was a woman who worked there as well who spoke some English. The other two left the room and she came out and asked us to explain the problem, which we did. She understood and went into the kitchen to explain. Again, he started screaming, and this time it went on for maybe 5 minutes. We gathered he was yelling at her! He returned to the table again and started screaming at us directly. No idea what he was saying, but he was extremely agitated. My husband said, I don't like this, we'd better sign and go and deal with it later. So we did that, stood up and left.
But that still was not good enough for this man. He followed us out of the restaurant into the plaza outside screaming loudly and we could tell it was a string of obscenities. We hurried off to our hotel. I was shaking and crying by the time we got there.
It was truly the very very worst restaurant experience of our lives. And all because we wanted to pay in euros? Back at the hotel we went to Tripadvisor to see the reviews on this place, and saw that others had had terrible experiences as well, but maybe not as bad as ours. Apparently the menu is a ploy to get you in the place, then they overcharge you for everything. We should have asked for pricing up front. But this wasn't about the cost of the meal.
We called the credit card company and found out that by not offering us the choice of dollars or euros, that he was in violation of the agreement, and that our complaint is valid and they suggested we contest the bill, so we've started that process. We'll see what happens. Meanwhile, we hope to warn other travelers...beware of the owner!