like my title said overall ok but i was travelling alone for 4 nights in october so if you have a family in peak season, with a view to eating in i suggest perhaps a smaller hotel.
Foyer was impressive and was welcomed by a lovely lady at reception (Monica) who swiftly got me checked in. Room was large for a single occupant which is unusual when travelling alone. Located on the 4th floor twin beds cleaned every day by polite and friendly cleaners.
used some facilities i.e. squash courts good but had to pay 20 euros an hour which i was not told prior to using and not on any websites I've seen.
Swimming pool i used in the morning before the rush of locals awoke and was refreshing and a good size.
I was only b and b thankfully, tried twice then gave up and ate elsewhere. Location wise where you eat breakfast the hotel can do nothing about and they can't be blamed for the vast numbers of loud quests wanting there breakfast at the same time so had big queues for the simplest of things, with cutlery etc running out. But the hotel can improve on there food which was of a poor standard/ cold for a nice hotel.
Bar areas were trying. sometime manned sometimes not. Sometimes i got what i asked for, sometimes i didn't a bit hit and miss. Not a language issue as my wife is portuguese so i use when i can but improvements can be made by some of the staff who didn't seem to care perhaps end of season fatigue.
In general the Hotel is in a nice location with bars and restaurants/beach close. So i'd visit again as in my opinion its a good hotel and didn't put me off or spoil a short visit to mont gordo.
Let’s start with the positive: clean, newly renovated rooms, exceptionlly comfortable bed, a sizeable pool (albeit indoors) and reception staff who make their best efforts to be helpful in difficult circumstances. And the ‘difficult circumstances’ are that this is, quite simply, a poor hotel.
The breakfast room is one of the most depressing places I have ever been into. Oppressively low ceilings, no natural light and dingy artificial lighting give it a dungeon-like feel and the layout seems designed to maximise queueing time. The ‘hot’ trays were tepid at best, which meant that the scrambled eggs and bacon were cold by the time they hit our plates. And I still can’t work out what they managed to do to the eggs because they just didn’t taste right. Could they have been made from powder??? The whole experience was so bad and started the day so miserably that we decided, after day two, not to go there again (despite breakfast being included in our hotel rate.)
Although the rooms were fine, the sound-proofing was so poor that my friend (in the next room) was able to hear me spray deodorant on and I found myself evesdropping on her tooth-brushing.
The expansive pool area is seriously hampered by the total absence of changing rooms. There are notices reminding guests not to walk through the hotel in wet swimming gear and yet the only place to change is a toilet cubicle, surrounding by bins overflowing with dirty towels and under malfunctioning lights which flickered so aggressively that it was painful to be in there for more than a few seconds. One of the four cubicles had no light at all, and another had no lock. (We reported these faults, but nothing was done.).
There is no sense of ‘customer service’: for example, no towels are provided for the swimming area and no provision is made for use of facilities (apart from a luggage room) on the day of departure. The place positively reeks of cost-cutting – even the table tennis table has no net! (When we enquired about this - anticipating that it had broken or been removed temporarily - we were told, unapologetically, “No, there is no net, but there are bats”. A table tennis table without a net??? Really??? Although trivial, this seemed to sum up the whole experience.
Overall, a dispiriting place to stay – and we would urge everyone to avoid it.
I visited Monte Gordo as a solo female traveller. The hotel is approx 45 minutes from Faro airport.
First impressions were it was a nice fresh looking hotel on the outside and the inside. Receptionist was friendly- struggled slightly with her English!
I had booked a single room and it was a decent size with a big double bed and shower.
The "private balcony" that I had been advised about on booking- well I'm not sure i would call it much more than two concrete benches built into both sides of the balcony!- not even a table to sit at if you wanted to sit outside!
And when i did sit outside i was faced with constant dripping of water from the balcony above or from other visitors wet washing hanging over the edge- as there is nowhere to put your washing to dry apart from over the wall ( and there was the potential for it to blow away!)
I think I counted 40 sun-loungers in total (and there are over 350 rooms!)- so it was a mad dash every morning to actually get one! and smoking was obviously permitted in this area too.
If you aren't bothered by it only having an indoor pool then you'll be fine, but I was really disappointed that the roof didn't open and close because the weather was in the 30's when I visited in September and inside the pool area was absolutely stifling! (apart from being over-run by screaming kids!)
The food wasn't for me- very poor selection and I am not that fussy! And the cheapest of cheap fruit juices (tasted like diluted pineapple and orange juice for breakfast which is dire for a country that produces so much oranges!)- for supposedly being a 4 star hotel, I would expect decent juice!
Some of the waiting staff were unbelievably rude!
I stayed a week and didn't bump into one English speaking tourist!
No I wouldn't go back to this hotel.
346 rooms and only 14 sun beds, well you can guess who got them! all inclusive started at 11.00am and ended at 10.00pm.after 10.pm you had to walk 500 metres to the beach to another bar which served all inclusive drinks and snacks until 11.30pm. snacks were a sandwich and chips. no crisps,nuts or ice cream, these had to be paid for at both venues.very little to do for children.good size swimming pool and excellent staff. just badly organised by management..most signs are in portugese ,very little English.i emailed the hotel before I travelled and asked for a print out of just exactly was offered to guests who paid for all inclusive. I never received a reply. I wonder why?
Decided to give this Hotel another go as I quite liked it last time I stayed - but the Breakfast never changes apart from the lick of paint the Breakfast room has had. The Reception welcome is still brilliant, the rooms are amazing now and the Power Shower is impressive - lots of hot water! UK TV Channels would be nice - just a few! The Pool area looks far more welcoming now and the location of the hotel is just a pleasant 10 minute stroll from the Beach! Shame all the mini supermarkets close at 9pm - not even one open after 9pm! The Breakfast still needs addressing... But is a little bit better - Still no music or ambience - the food looks bland - more colour needed...Everything is spaced out that I couldn't find where things are.. I enjoyed my stay and would come back. Thank you! Also I Slept very well! Oh, I did find a few hairs in the Bathroom and water leaking from the roof on the first floor!