Where do I start? We stayed in a hotel room which was spacious but has very little storage space. Six coat hangers each for a two week stay, no drawers and the rail in the wardrobe was unreachable for me (I'm 5 ft. 2 inches). You cannot use the bathroom during the night without disturbing your partner as the walls and doors to the bathroom are coloured glass and light the whole room if you switch a light on. The sliding doors in the bathroom area also screech when opened. There are no handrails or non-slip mats in the shower for elderly or disabled guests and marble floors in the bathrooms are dangerous when wet. The maids removed wet towels and forgot to replace them several times and had to be asked almost daily for replacement toiletries.
The fridge in the room is not a fridge but a cool cabinet, drinks don't chill and ice melts within hours.
The pool and outdoor areas have no handrails and at night, flights of outdoor steps (which are all black) are unlit and again have no handrails.
Breakfast looks inviting, and is, if you only want cold food. Cooked food is cold by the time you get back to the table as the plate warmers are inefficient. They seem to be intent on providing a huge array of food at the expense of quality.
The saving grace for this hotel is the reception and restaurant staff. Cheerful and helpful but wonder how much time they will have when the hotel is full. When we visited there were less than 140 guests and when full can take approximately 700.
Recently spent a week with my wife at this newly opened superbly located and beautiful hotel. All the hotel rooms have sea views and are very spacious and very comfortable. The hotel has a superb gym and a total of 4 swimming pools, 2 indoor pools an infinity pool on the 16th floor and the fantastic main swimming pool which has ample seating and beds for chilling out and sunbathing. The staff are very helpful and nothing is too much trouble. We only booked in for bed and breakfast which is 7am - 10am during the week and 7am - 11am at weekends, plenty of variety and very nice. If there is one thing that could be improved but not a major issue is that we seemed to be left to find everything for ourselves but after a few days you soon get to know your way around! The location of the hotel is very central and some excellent restaurants and local pubs/bars within a few minutes walk. We had a fantastic time at this wonderful hotel and hope to return in the near future. We would highly recommend this hotel and cannot thank the staff enough for such a wonderful stay. Give it a go, you won’t be disappointed. Thank you.
Indeed a very nice hotel with luxury rooms, excellent restaurants and bars, a huge outdoor pool and beautiful ocean view. However, I found it absolutely not adequate to pay for the indoor pool, steam room and sauna in the SPA - never paid for the SPA in a 5 star deluxe hotel. Management should reconsider this weird policy.
Went for dinner in the Galáxia for our 50th and could not fault the cuisine/service.
Had drinks on terrace beforehand. Stunning views of Funchal. An issue though after the rain showers as some of furniture soaked and the floor rather treacherous.
The tiled floor in the restaurant is stunning albeit rather disconcerting in the low level lighting, giving one the impression of stepping into deep water. Generally we felt the illumination rather too low and in corners very dark.
The monochrome chequered tables (perhaps an homage to The Classic Savoy?) were not to our liking. For the prices charged we would much prefer linen tablecloths as they would provide a more luxurious dining experience in our opinion.
The Prosecco “treat” was much appreciated and a lovely surprise.
The staff were most attentive and friendly.
The hotel itself is immense and impressive.
The ground level pool is huge - we noted many submerged angled hidden corners which could prove problematical if not spotted by users.
The grounds are beautifully landscaped, although again rather badly lit in the evening.
One cannot help but admire the achievements of the architects/designers/construction however it is not for us as far too large a building.
We are long standing “owners” at The Royal Savoy and will remain loyal - a community feeling exists amongst the guests here, the place being smaller.
We can only hope that our promised upgrade will happen (2022?) as the rooms/décor/beds/soft furnishings are no longer of a suitable standard. Oh, for a “Pillow Menu” as advertised at The Palace!
what an amazing place though lools still on soft opening manage to used the infinity main outdoor pool and indoor staff very accomodating and friendly full of smile when serving the downside of the place is very expensive in restaurant while they are in a very competetive area of restaurant so many places to choose from.when eating infinity bar is ok reasobale prices and the pool side resto is very nice and yummy attentive staff see you next yr