Location, accessibility, friendly and accommodating host. Ilona was great in welcoming us, looking out for our needs, advising about touristy places/restaurants etc. and arranging a decent car ride back to the airport. She also graciously welcomed us at late hours of the night for our late check-in. She also followed-up with her cleaning lady in retrieving my reusable water-bottle that she'd mistakenly discarded. A very warm, joyful and hospitable lady to work with! The room provided a functional air-conditioner which was a great blessing in the Italian heat! Also, it offered easy cab ride to Vatican, bus access to other places.
The toilet had a poop-mark that didn't go away until the second day of our stay, which was very unpleasant. Apparently Ilona cleaned it herself in the morning again, but it would still not budge...urgh :( She worked hard with her cleaning person, but it is one of those things that you can't control much...so I won't hold it against her...just sharing it as it is :-) It would've been nice to have an attached bath, rather than having to walk across the hallway in the apartment. Also, the restaurant 'Hostaria de' Pastini' that Ilona recommended to us was actually not that great at all...check tripadvisor or Michelin ratings anytime you wish to try a restaurant in Rome. The touristy restaurants are a total rip-off and they pre-charge the tip without asking you!
Overall, it is a quiet, convenient, central, air-conditioned, homey location with a great host and breakfast included. I would still recommend! :)
In many ways, we felt scammed. When we booked, there was no indication that we will be crashing at someone's house (literally, you will be staying at someone's house) - to the extent that to go to the bathroom you will need to go through the kitchen (meaning that you will also need to pass in front of other guests after a shower) and then walk down a small corridor where, during the night, you will also come across someone sleeping (yes, in the corridor right by the bathroom). We felt that we not only had to silently tip toe so as not to awaken people during the night but we were really uncomfortable to have a shower during the early hours of the morning since someone's sleeping in the corridor as well.
It felt like we had no privacy. Also, when we arrived, the place was very dirty (the bathroom was the worse! - and to be fair, it was then cleaned). However, if you have guests coming, this should be cleaned beforehand not after the guests arrive (please note that we had arrived after check-in time, and after confirming with the host). Also the cleaner and the host were often shouting at each other in the process of trying to get things done, like the bedroom and the cleaning.
Moreover, when we arrived, after waiting to enter our room even though we informed them what time we will arrive (also after check in hours) we found that the window was damaged in our room to the extent where you will be afraid of opening it for the reason that you would expect it to break and injure you. We wanted to open it because there was an intense smell in the room. Apparently chaotic repairs were attempted at, but you would expect that the window is totally replaced not disgustingly 'pieced' up together as if you would when assembling a jigsaw puzzle', BY TAPING IT and attaching something we don't know what. It was in a state of danger for guests (see photos). This was utterly ridiculous, especially considering the money paid!
How you can enjoy your holiday by relaxing at this place is beyond me! To make things worse, you would expect that you would pay much less than you normally would pay at a 2 star hotel or a normal bed and breakfast, where you at least feel comfortable with going to the bathroom! It is an offensive rip-off for what you get, and although showing dissatisfaction and saying that you were misguided during booking and not actually spending all nights booked, we were not even refunded the nights not spent there, let alone the refund customers must get for not being provided with the service one paid for, as advertised! We even looked for the bathrobes which were promised so as to at least be able to walk through the kitchen if we wanted to go to the bathroom, rather than having to dress again each and every single time one needs the bathroom, but these weren't to be found anywhere.
In a couple of words, it definitely did not deliver as was advertised and promised!
What a rip-off!
IT IS NOT A HOTEL OR A USUAL BED AND BREAKFAST!
If you like to stay in a private family place you can not choose better than Relux Rome Exlusive living. Maximum guest can be 6 persons. One room is for 4 persons and the secund one is for 2 person. Each room has a private bathroom outside the room, but it is not problem, because you can dress on you a soft nice housecoat. The house is old but inside the apartment you will find everything ultramodern. You will arrival like a guest and you will leave like a freind. The owner will make you feel very comfortable. She is very fun, nice, helpfully ........ she is a fantastic person and her apartmant is extremly Clean.