Very comfortable boutique hotel. Feels like the comfort of a home, but has privacy of a hotel. Antoine; our manager, was very attentive and made great recommendations to enjoy Aix. House is modern and is super clean, spa downstairs with a plunge pool is an added bonus. Spoil yourselves and stay here!
We had the pleasure of staying at the Maison for two nights, in the beautiful love suite on the top floor. Really a perfect place. Super luxurious, very welcoming and very pretty. Staff was great from Check-in to check out and everything in between.
We traveled with our young daughter and she loved it too. Much more kid friendly than I thought prior to arrival.
Location is perfect as well, and the subterranean pool is really quite special. It’s not cheap, but good things are worth it!
Location is great, only a very short walk to the centre and old town of Aix.
The room was excellent and almost like an apartment without the kitchen.
Do not take heavy luggage as there is no lift, only stairs.
Breakfast was great and Camei extremely helpful with restaurant suggestions.
Access to the facilities (including pool) of a hotel just down the road is a bonus although we didn't use.
Would definitely stay here again if was visiting Aix.
this unique and charming hotel was a great choice to stay and base ourselves for tripping around the region. The history and location are second to none. The in-house dining restaurant was superb with great assistance from the staff for our stay. The walk around the beautiful gardens and pool area is a must
So, I’m going to write a fair representation of my experience here...forewarned is forearmed, so you can make your own mind up whether you stay here.
Firstly, the cost to stay here is quite high, but I accepted that as I thought it would be an idyllic, peaceful haven in a central location in Aix. Essentially if you want a good central location you have to be prepared to pay for it - I have no issue with that.
I booked 2 rooms (for myself and my mother as a treat for her) whilst we revisited Provence, choosing here for the luxury & location it offered.
On our first night of returning to the hotel at 9.30pm, my mother’s room had developed what I can only describe as a putrid aroma of raw sewage, that strong that it hit you as you entered the front door of the property.
Calling the emergency number (as there is no one present onsite after 9pm) it went to an answerphone. We left a message but had no reply. After 20mins I called again and this time spoke to someone who did come out to us within 10mins, however there was nothing he could do...aside from opening the window, which did very little.
I gave up my room on the floor above to my mother, and moved across to MGallery Hotel Roi René, finally getting into bed around 11.30pm.
The following morning I rejoined my mother for ‘breakfast’, and again entering the property the sewage smell was still evident. Eventually their technician turned up around 10am, but at this stage I had decided I was not going to be staying here, as the smell was quite revolting to me.
This is where the interactions with the owner begin. To cut a long story very short, the staff onsite are very sweet & helpful but have to answer to the owner for ANY questions. The owner (Laura) is not sweet, and quite rude.
I requested the room be refunded that had all the issues, to which I think she begrudgingly accepted. Her solution was to move me up 1 floor, but I could still smell the aroma throughout, and the whole experience here was ruined for me. All the while she informed me that there was now no smell (she hadn’t even visited? And it was still there just not as over powering) and the reason for the smell was strong rain 2 days earlier. If this is a known issue perhaps you should have a contingency plan B in place for customers, along with compensation.
So I moved to the MGallery hotel which I have to say was so much better (3mins round the corner), and the staff so incredibly welcoming and apologetic (even though it wasn’t their fault/problem).
However - 2 things...has there been any apology from Laura the owner at any time? No, of course not...Has there been any goodwill gesture from her for the hassle, inconvenience and sheer intrusion to our holiday? Nope. Even when my mother requested to join me for breakfast on the second morning instead of eating at Maison d’Aix, she was told it would be 27Euro...I would have thought that would have been an ideal time for a goodwill gesture from Laura, but nope, true to form nothing. Even charged for the diet cola at 5Euro lol.
MGallery on the other hand offered me a free breakfast, wine and any assistance I needed, along with delivering a small gift and a hand written letter of apology for the inconvenience - again, none of this their fault. And had agreed to reduce the room rate too.
In summary, when we come back to Aix (and we will) we will be staying at MGallery (where you have to park your car anyway). They have fantastic rooms, understand customer service and act exemplary when issues occur. Add to this an outside swimming pool, terraces, sun lounges, full breakfast selection, etc you really can not go wrong. And the prices were comparable for a suite too (I remember comparing before booking Maison d’Aix, damn I should have booked MGallery instead!).
Minor other disappointments not expected from a ‘luxury’ boutique hotel...
- breakfast. Billed as a continental breakfast, but you don’t even get cereals or any cold meats? Very limited offering, and what is available sits there from 8am until 12pm in the warm sunshine filled room
- traffic noice. If you have a front room be prepared for lots of noise from the street below
Sorry, but the whole experience/interaction when things went wrong here has left me with nothing else good to say.
For me, I’d recommend you book at the MGallery 3mins around the corner and enjoy true customer service and all the facilities a luxury hotel should deliver on.