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All You Need to Know About the Pool
at Mercure Toulouse Centre Saint-Georges

Pool & Beach (3)
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Mercure
USD 105
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Booking.com
USD 105
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Trip.com
USD 94
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TravelocityUSD 105
Orbitz.comUSD 105
Expedia.comUSD 105
* Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.
Pool review highlights
... approach at this hotel, friendly helpful staff, lovely pool area with bar. Our room was on the small side but think this...
... that WIFI works on all the floors, in rooms, next to the pool, and obviously in the lobby, but in reality there is a...
... its location and for its staff, all very friendly. It has a pool with bar and terrace on the first floor that is open until...
Featured pool amenities
Outdoor pool
... large dining area especially - and while the 1st floor outdoor pool is very small (literally 2m wide by about 10m long) it is...

Reviews that mention pool

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Great choice of hotel in Toulouse. Location was perfect, near all attractions, restaurants, squares, couldn't fault it. We loved the relaxed approach at this hotel, friendly helpful staff, lovely pool area with bar.
Our room was on the small side but think this is pretty standard, other than that comfy bed, good air con, well appointed bathroom, tea and coffee making (only niggle was the disposable cups).
The breakfast room looked bright and airy.
Would thoroughly recommend this hotel, excellent location, good value with the benefit of a pool, a 4+* experience
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Date of stay: July 2019Trip type: Travelled as a couple
Room Tip: Room overlooking the pool and front was a good choice
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Location
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Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pujades, Directeur général at Mercure Toulouse Centre Saint-Georges
Responded 25 Jul. 2019
Hello Bluebell09,

Thank you for choosing to stay in our hotel Mercure Toulouse Centre Saint Georges !
We are really glad to read that you had such a great time in our establishment. Don't hesitate in asking for a bigger room next time,

Hoping to welcome you again very soon,

Sincerely,

Sébastien PUJADES, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check in. There was only one employee on the reception when I arrived. When I arrived, told him about my reservation and gave him my passport, he began doing something, in a minute he started talking to someone in the phone and kept talking for next 10 minutes completely ignoring me. A line of other visitors formed behind me, and only after that he decided to finally serve me.

Room service. When we checked in to the hotel after a long drive and called the room service and started ordering items from their menu, non of them were available and they recommended us not even to try using their room service, but call a local delivery, without providing any details about it. They were so ashamed of their own service, they they didn’t even try to serve us.

WIFI. There is no opportunity to connect to the internet in the lobby, even though it is claimed that WIFI works on all the floors, in rooms, next to the pool, and obviously in the lobby, but in reality there is a network with a password, which has exact name with the hotel, but staff refuses to give the password and claim that there is only one insecure network available or the guests.

The pool. The first photo when u google this hotel is the nice looking and good size pool. In reality it’s so tiny that it won’t even fit a baby. When we finally tried it, the water temperature was extremely low that it made it impossible to enjoy time around the “pool”.

No washroom on the lobby floor. I don’t think that this is acceptable unless hotel is located in an ancient building where it is technically impossible to have a bathroom on the ground floor, but this isn’t that case. The only available bathroom is located on the 6th floor.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pujades, Directeur général at Mercure Toulouse Centre Saint-Georges
Responded 22 Jul. 2019
Dear customer,

We are really sorry for this bad experience. And we are pretty sure that it was a really bad experience as you wrote this comment on three different websites !
It is not acceptable that you had to wait at least ten minutes for the check-in. But be sure that we are doing our best to understand what happened.
Concerning room service, you asked for a cheeseburger and a steak but we don't have this on the room service menu. As you didn't want anything else, my waiter told you that it was possible to order for you if you wanted at a local delivery. But be sure that room service is available in our hotel 24/7 with plenty of different good dishes.
About the WIFI service, it is a free one called ACCORHôtel Guest that doesn't need any password contrary to plenty of other ACCOR hotels in France. The one you are talking about is a special WIFI on the 1st floor just for meeting rooms. But we do insure you that the free WIFI ACCORHotel Guest is available in the whole hotel even in the swimming lane area.
Concerning the swimming lane, we are really sorry but on every websites we are talking about a swimming lane and not a swimming pool but be sure that we are the only hotel offering that kind of service in the historic center of Toulouse.
About the swimming lane temperature, we don't understand you since from the beginning of May it is about 26 degrees. Indeed, we are warming it up from May to October.
Finally, concerning the washroom, we effectively have a free one on the 6th floor and we don't get why you say that it is a shame to give you that free service that you won't find in another hotel.

Sincerely,

Sébastien PUJADES, Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We were the first weekend of July. It is a highly recommended hotel both for its location and for its staff, all very friendly. It has a pool with bar and terrace on the first floor that is open until ten o'clock at night. It was great for us to cool off on hot days. Breakfast very good, very varied. And the beds very comfortable. At reception they leave you some chargers for mobiles, very useful. In conclusion, we have been very comfortable.
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Date of stay: July 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pujades, Directeur général at Mercure Toulouse Centre Saint-Georges
Responded 14 Jul. 2019
Good Morning,

Thank you for taking the time to write us a comment, we really appreciate it. We are happy to learn that you had such a pleasant time in our establishment Mercure Toulouse Centre Saint Georges.

Hoping to see you again soon in our hotel,

Best regards,

Sébastien PUJADES, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Excellent location, with all areas accessible, but mind the bicycles! Friendly and helpful staff. Our key cards were very unreliable, requiring constant visits to reception. The swimming pool is very small and hardly worth bothering with. The terrace is disappointing, rather drab and uninviting and looks out on some neglected buildings. The air conditioning in our room was barely functioning, if at all. However, for a hotel as a base for exploring the area, it is a no frills adequate establishment.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pujades, Directeur général at Mercure Toulouse Centre Saint-Georges
Responded 30 Jun. 2019
Good Morning,

First of all, thank you for taking the time to write a comment about our hotel Mercure Toulouse Centre Saint Georges. We want you to know that, by doing this, we can improve a little bit more every day.
We are sorry for the inconveniences that you suffered. Next time don't hesitate to ask the reception concerning the air conditioning, they would be happy to help you with it.

Thank you again for choosing our establishment for your stay,

Sincerely,

Sébastien PUJADES, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel is in a good location for the centre of Toulouse. Most attractions and shopping areas are within walking distance.
The staff were helpful and friendly.
There is a nice terrace with a bar which is a pleasant place to sit in the sunshine. It also has a small pool if you feel like a dip.
The room was comfortable and clean.
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Date of stay: June 2019Trip type: Travelled solo
Value
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Sleep Quality
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from pujades, Directeur général at Mercure Toulouse Centre Saint-Georges
Responded 12 Jun. 2019
Good Morning,

Thank you very much for this comment ! We are happy to read that you had such a pleasant time in our hotel Mercure Toulouse Centre Saint Georges.

Hoping to see you again soon,

Sincerely,

Sébastien Pujades, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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