From day one the experience was just amazing. Way ahead of our stay Carlos (the concierge) contacted us and made all the necessary reservation. Carlos remained also through out the whole stay our point of contact. The resort itself is just beautiful and even better than the pictures, but the staff is what makes the difference. From the bell men up to the pool bar waiter the people we’re amazing!!
Some of the reviews state the high prices for the breakfast etc. But in my opinion for a hotel in this price range this is just normal and not worthwhile discussing.
We will definitely come back next year!
This is a very beautiful property located on the side of mountain cliff facing south at the tip of Baja peninsula so that one can observe and sunsets and sunrise every morning while taking a stroll on the beach. Besides private pool with each room, it has 3 pools (kids, family, adult) and a tunnel brings guests from city side to the ocean side. The staff is very attentive and 3 restaurant setting has limited food choices but plentiful to enjoy. As we arrived there, the resort had become Waldorf Astoria and we found some small kinks such as about 5 channels on channel line up kept going away and printer could not print boarding passes even though the computer showed several. I presume this smaller things would be worked out. It is definitely one of the best resorts.
This is literally one of the first reviews I've ever written. Like most, I read reviews all the time but rarely take the time to write them myself (hypocritical, I know). But our trip to the Waldorf Astoria (formerly known as The Resort at Pedregal) was so memorable that I'd be remiss not to at least share some of the highlights.
First and foremost, the resort is absolutely gorgeous. We had seen pictures prior to booking so we knew we were in store for a great trip, but the pictures don't do this place justice. It's like you're literally on a movie set. The ocean views are stunning, the grounds are meticulously cleaned and manicured. Even the sand (both on the beach and on the grounds) are groomed daily. Our room was the perfect honeymoon retreat. Spacious, clean, and comfortable are all suitable adjectives. Our room (like most rooms on the property) contained a fireplace, a soaking tub, a large shower, and a large balcony containing two sitting areas and an infinity plunge pool overlooking the Pacific. Plus they really were wise in how they utilized space in that the doors to the balcony tucked into the walls such that the entire balcony really was an extension of the interior room. The complimentary afternoon guacamole, chips, and Coronitas was a nice touche. The same goes for the Clase Azul Anejo tequila that we found in our room along with a complimentary bottle of champagne and a card congratulating us on our honeymoon.
As beautiful as the resort itself was, the staff is what makes this place. We've been to many nice resorts and while it's rare to find somebody that's rude, often it seems like the staff is kind of "going through the motions" of being polite/helpful/courteous. That's just not the case here. Every single person with whom we interacted seemed to genuinely care and take pride in what they do. Along those lines, I specifically want to thank our concierge, Mariel Gomez. From before our arrival she was helping us plan our itinerary, organize our transportation, and make reservations at the restaurants on the resort. While we were there she was always around in case we needed anything. Even when we (regretfully) had to leave, she was there to wish us off and give us a small parting gift of some waters for the ride and cookies. She is the perfect example of somebody that genuinely seems to care. Case in point, my wife and I were out to dinner in downtown Cabo (so off the resort) when out of the blue, Mariel comes up to our table to say hello. She had been dining there with some of her friends after hours and she still came over! We didn't even know she was there prior to her arriving at our table so it's not as if it would've been awkward had she not come over. She truly is an asset to the resort and a great person! I'd also like to give a quick shout out to Angel who works down by the pool. He was always helpful, courteous, and very knowledgeable, especially about tequila! The same goes for David Hernandez. We did a tequila tasting with him and he was a wealth of knowledge.
Lastly, just a couple of additional things to keep in mind. First, as many have mentioned, you're not able to swim on the beach at the resort. The waters are very rough and the staff is vigilant about ensuring that their guests don't go in. If you'd like to go to a beach to swim, there are several within a 5-10 minute cab ride. Secondly, if you do opt to dine at the resort, you'll be treated to beautiful views, delicious food, and great service. However, the restaurants do run on the pricey side. We did dine at both restaurants (make sure not to miss El Farallon...the view itself is almost worth the price) but we also had no reservations about going into town for dinner or lunch. It's a short walk to downtown Cabo and there's no shortage of good restaurants where a couple can have a good dinner including appetizers and drinks for a very reasonable price (~$35 total for lunch or ~$60 total for dinner). Speaking of, if you do go into town, I'd highly recommend InVita Bistro. Both my wife and I were shocked at how good the Italian food was there. However, it all made sense when we met the owner, Angelo. He is from the Lake Como area of Italy, so he's bringing fine Italian cuisine to Mexico. Just a great guy!
To sum things up, for us it was a honeymoon that we'll never forget and that is in no small part due to this resort and it's staff. They truly are exceptional and you will NOT be disappointed with this resort!
Wonderful resort. The resort itself is stunning, nestled between a mountain and the ocean and accessible by private tunnel. The staff is very attentive and has a “anything is possible” attitude. We stayed for six days and enjoyed the gym, tennis courts, infinity pools, margaritas, the spa, El Farallon restaurant twice, and the terrific breakfast buffet.
We arrived at the end of September when the resort was at lower occupancy and it felt like we had the resort to ourselves. Later in the week, once October turned, it was noticeably busier, especially Friday and Saturday. Depending on the scene you’re looking for, I’d recommend September for a quieter stay and October for more of a party.
Our only complaint was the bed. Other reviewers have said positive things about the beds, so maybe ours was an anomaly. It was very soft and lacking in support. We both woke up each morning with sore backs (we’re in our 30s and never have issues with beds). We asked for and received a firm pillow top but this didn’t help. By the end of the trip, even though we loved it at the resort, we couldn’t have stayed another night because our backs were so sore. The final night I slept on rolled up towels in an attempt to firm up the bed. This was the one example of when we made a comment to the staff that wasn’t remedied. Maybe there was nothing they could do.
Overall, hard to go wrong and I am confident that this is the best resort in Cabo.
My wife and I recently travelled to Mexico for hew 40th and stayed at RAP. It is a great hotel with an amazing pool via right on the ocean. I would recommend paying a little extra for the Dos Mares Suite (upper floor) as they are very private, in the best positions and have loads of space inside and out.
Being close to town was great for heading out and trying local restaurants where the food was great and a friendly atmosphere.
If you plan on trying the hotel spa, just confirm the costs once you have booked as they don't advertise the costs and we found it to be the most expensive spa we have ever visited.