This is one of the worse hotels that I have ever stayed at.
The room is old, ugly and small and it needs much renovation.
The concierge looks unhappy with no smile and rigid.
Worse, you have to pay 3250 yens to use the fitness centre each time which is not shown in the hotel description on this tripadvisor site!!!! Yes you have to pay to swim and exercise at the fitness centre, and that they close at 10 pm with last entry at 9 pm!!!
This hotel is out of date and does not keep up with the modern world. I have to say I would never stay at any Okura hotel from now on. A huge disappointment!
Also they still use a large key which is again inconvenient and technologically out of date 🤮
Also the room is shabby and very ugly!
In one way only 3 stars are not fair as rooms are fine adequate size, clean and staff friendly. Hotel is situated in almost perfect location, close to river, city, restaurants....
My beef is mostly that they charge for using the Gym, over 3000 yen per day, the gym is not large (went to look) it has a large pool, a hot tub and a indoor driving range (small/tiny).
But most guests will most likely only use the gym and have to pay for the few that might use the other stuff (pool and DR).
The breakfast is also more expensive than the hotels in Tokyo and the internet that works fine in most of the hotel don’t work in the Bar.
So it’s the little things that bothers me.
I had low expectations of this hotel since it was offered as part of a tourist package with the shinkansen, and in most countries that means the hotel will only be adequate. What a great surprise awaited us. The hotel is luxurious, the rooms are large, the breakfast is a cultural experience if you want it to be, and the staff are always thinking about you and how can they make your stay better. The location is also great for restaurants, shopping, Gion and the food market.
An important tip is that the courtesy shuttle leaves from a building outside of the train station and there are no sign posts that we could see inside the train station. Head for the main exit and turn right. The swimming pool is also a significant additional charge if you want to use it.
We had a three night stay here in September 2018, in room 2118 which, according to the idiosyncratic room numbering system here, is actually on the 11th floor. The Okura is the grand dame of Kyoto hotels, and although you can now stay in flashier (and costlier) places in town, the Okura still delivers. The rooms are a good size, with superb powerful showers that would satisfy even Kramer in Seinfeld (remember the “Commando 450” shower episode?). The hotel is located very near the river, with a little stream running parallel to the river that is a pretty walk. The hotel is also a stroll from the old town shops, and just across the river is the Gion Gesta district.
The concierges here are terrific, well connected to the top restaurants due to the lengthy history of the Okura, and can often procure reservations in otherwise inaccessible restaurants. There is a rooftop bar and an executive floor, as well as a spa with a swimming pool that you have to pay extra to use. There is a free shuttle twice an hour to the train station, which is at least half an hour away, more in heavy traffic. The hotel even has its own welcome lounge at the railway station. I have stayed many times here, and will do again. The staff are unfailingly polite and helpful.
We chose this hotel because we’re traveling with our two children and it’s very hot right now in Kyoto. The fact that this hotel had a swimming pool was a plus for us. Until we wanted to use it. They charge you for it! 32 bucks a person. Ridiculous.
The hotel smells old, rooms are not very pretty. Location is good tough.