Well sir I see your worried about the safety of your children but yet you wanted this hotel to spray pesticides in the room with your 2 year old? That's very unsafe!!! But your worried about a chain lock when in most hotels there is a dead bolt lock and you have one room to watch your child in? You cant watch your child in ONE room? And sir when you book an online reservation its the online booking company who has to refund since they are who charged you so whomever you spoke with didn't know anything about her job. She was wrong not the manager. Next time if your expecting Hampton standards stay at the Hampton not a mid class hotel. And bring a babysitter if you can't watch your child in ONE room.
Get an answer from Super 8 by Wyndham Bedford staff and past guests.