I stayed on May 16th expecting a nice quiet dinner, with a garden view and relaxing atmosphere with music later. It was the reason I chose staying at the Garden Resort. Unfortunately there had been a major water leak and the dining room was not available and the music was canceled. We ate banquet style in a brightly lit banquet room and also, unfortunately, was ignored until another customer pointed out that we were not being served. I believe some sort of compensation for the loss of a "nice evening" would have made the bad service more "palatable." The rooms were very nice and comfortable!!
I think that Carol K meant to post that comment on another question asked by Beverly C. I also agree with the other posts concerning the poor service, I would definitely ask to speak with the management.
Don't have any idea what Carol K's response had to do with anything????
I have received a very positive response from the Oregon Garden Resort and will be pleased to return at another time.
I agree with the above poster...dealing with management at the time would have been the best course. At this point, if you haven't already done so, write a polite letter to the resort manager and state the facts as you have above and say you'd like to return some time in the future when all the repairs have been made. Also, post a polite review of your experience on TripAdvisor. I've noticed that the resort management has been very good at responding to reviews...something many hotels and resorts fail to do.
Definitely let the management know of your poor experience, although it would have been better had you spoken directly with the manager during you stay or at least before you left. The next person doesn't want a room with a leaky roof either.
In our situation, the room we booked had been oversold. Oregon Gardens was helpful in getting our problem resolved, which was clearly not their fault but Groupon's. We could not move to the occupied room we had booked, as the resort was 100% occupied that night. Yet Groupon soon called us and offered to make things right for us with a significant credit toward our next booking.
Best wishes in resolving your issues.
Get an answer from Oregon Garden Resort staff and past guests.