We have a non-refundable reservation for September. I know that there in no a lot of information right now, but if you are closed on the 25th September, will I be able to get money back? I am sorry to ask but I have a friend coming from out of the country. He really wanted to see the Florida. We spend a large part of our vacation budget on this reservation and now I am worried about losing it and not having resources to make alternate plans.
Hi, the Santa Maria Suites did not have any damages and our hotel will be ready to re open as soon as power and water are restored to the island. The local authorities are telling us that should happen within the next few days or weeks.
As we have no power right now, our systems are still down and we are unable to make any updates into our systems. This include new reservations and cancellations. Once our systems are up, we would be able to process your cancellation and thus process your refund.
All the best,
Jim Heineman VP Operations
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