We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jalta Boutique Hotel Questions & Answers

Miami, Florida

this is the response of the manager of the hotel! "I was the duty manager and am very sorry that you were not satisfied with your stay. We arranged for you a new room immediately (which you failed to mention in the review), for the return trip to the airport to be free, and for a free meal in COMO with a free bottle of Prosecco. We have 24 hour porters which you declined to use. I personally believed at the time that you were satisfied and am not sure what more we could have done." I was never invited at the restaurant as I was offered by you! how could you say that I ate at your restaurant?? the prosecco never reached my second room! as per the free trip back to the airport, it is a courtesy of the hotel so what did you do for me Jalta? nothing!! just making my stay in your hotel miserable! as per the porters...I never declined their services, there was no porter in site and actually the next day when I went to take the elevator a group of chinese people checking in had to take their luggage with them since there was no one to take luggage to their rooms!!

3 months ago Answer

3 answers

Helpful answer
1
Vote
Not as helpful

This was not our experience as well.

We had our own trandportation to the airport and took our own luggage to the room by choice but the staff were helpful and polite, even ironed my shirt and my wifes wedding dress for free (we were staying in jalta for our wedding and the prague city hall).

This is a hotel i recommand to people who ask me for trip advise when theyre going to prague. And i for one, cant wait to get back there again and use jaltas services.

3 months ago
Helpful answer
1
Vote
Not as helpful

This does not match our experience.

We made our own arrangements to and from the airport (via excellent public transport link)

Everyone at the hotel polite and helpful, room clean and in full working order.

Would not hesitate to stay here again.

3 months ago
Helpful answer
1
Vote
Not as helpful

I did not experience this at all.

We personally had our cases delivered to our room after they had been stored in the luggage room.

The staff... all of them, from every level were polite and helpful.

I'm not saying for one moment the above didn't happen but our visit to this excellent hotel was flawless from checking in and out a week later.

Regards.

3 months ago
Add your answer
Posting guidelines