I didn't get my deposit yet and now it's been 3 weeks already I called several times but the only answer i could get was the bank is lazy!!!! What should i do?? NB: when I checked in the reception guy told me that I gonna take my deposit in 2 working days after I check out
They are just arrogant
Contact your credit card provider - tell them you have been incorrectly charged
I also did not have my credit card charged, I was told when I checked in that they will take a deposit but if not needed nothing will be charged to my card - and it wasn't. I paid the total accommodation charge when I booked the room. I could not find fault with hotel.
We had a lovely stay at this hotel. When we checked in we were told there would be a hold on our credit card - think it was $150. It was never taken from the Visa and did not appear at all - it was just in case we did some damage. So don't understand what has happened to you. Hope you can sort it.
Get an answer from Hotel Sophia staff and past guests.