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Hotel Sophia Questions & Answers

I didn't get my deposit yet and now it's been 3 weeks already I called several times but the only answer i could get was the bank is lazy!!!! What should i do?? NB: when I checked in the reception guy told me that I gonna take my deposit in 2 working days after I check out

over a year ago Answer

3 answers

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They are just arrogant

Contact your credit card provider - tell them you have been incorrectly charged

over a year ago
Brisbane, Australia
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I also did not have my credit card charged, I was told when I checked in that they will take a deposit but if not needed nothing will be charged to my card - and it wasn't. I paid the total accommodation charge when I booked the room. I could not find fault with hotel.

over a year ago
Sydney, Australia
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We had a lovely stay at this hotel. When we checked in we were told there would be a hold on our credit card - think it was $150. It was never taken from the Visa and did not appear at all - it was just in case we did some damage. So don't understand what has happened to you. Hope you can sort it.

over a year ago
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