After reading the reviews your staff seem to really let your hotel down, which is a shame as I really wanted to book to stay.
The staff were super when I stayed with my family. We were look after so well. Nothing too much trouble-
Staff were generally friendly and helpful
One did seem a bit distracted during the check-in process but not a big problem
My issue was more with the fittings and look of the room which were not to my taste
Location is very good
Although there may be one or two staff members who aren't the friendliest, there are plenty of other staff members who are lovely, cordial and very welcoming. The apartments themselves are clean and spacious so if that's what you're after I would recommend giving them a go!
We found the staff most helpful and friendly during our stay. Can help you with tours too.
We are definitely returning next year when we visit Cairns. Great central location too.
Get an answer from Park Regis City Quays staff and past guests.