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Villas Geminis Boutique Condo Hotel Questions & Answers

Ranked #24 of 108 Hotels in Tulum

I would like to know how to get my money back that you charged me even though I canceled well in advance of the deadline with you and Expedia. Expedia and I have been calling you and nobody picks up the phone!

over a year ago Answer

2 answers

Property representative
VillasGeminisHotel
Tulum
Helpful answer
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Not as helpful

Hi David, We have been in contact with Expedia regarding this via phone as well as email. We never received any cancellation and they did not either. We had your room held for you since November. If you have any proof of cancellation prior to 30 days of your arrival please email it to us!

over a year ago
Helpful answer
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I called your hotel many times, as I did to contest the charge with no answer. My credit card company, and Expedia had the same experience. It took both weeks to get through. Finally a person answered, took my information, and told me there was nothing else I needed to do. I had already called Expedia to cancel and they told me to call your hotel.

It was a father daughter trip for my daughter's graduation. My daughter was hospitalized, I lost my job, and she was very sick so I canceled it well in advance with your hotel.

I did my due diligence to cancel well in advance.

over a year ago
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