Is it possible to have Manny O'Neil's email address? He had sent a very nice response to my favorable review of your hotel last year in which he indicated he wanted to say hello to me on my next visit. I will staying there from 2/16 thru 2/19 and wanted to say hello. Thank you.
Good morning Mr. Cristantiello,
What kind of drinks and snacks are avaliable in the "Refreshment center"? Are there fruits, yogurts as well?
I'm pleased to report that the hotel has responded to my post and offered to make amends for our unfortunate stay. I appreciate their swift and appropriate action which tells me a great deal about the company's willingness to address problems. Kudos to Hilton for being customer-driven!