Dear Johanna, I am Sujeeva the Front Office Manager of the hotel. Kindly give me more information on the dates you visited us and the room number you stayed in order to do an investigation in this. I apologize for the inconveniance caused to you and wish to take steps of rectification immediately. Kindly provide me with the details for me to go ahead. you could contact me on . .. Thank you.
We are currently looking for a 1 night stay on 18 April.
Please advise if you offer airport transportation if we arrive at CMB airport 20:30pm or will it be best to make use of a taxi service? How long it will take to reach your hotel?
How far are you from Colombo Fort as we need to take the Rajadhani Express on the morning of 19 April to Galle? Will you be able to arrange a taxi for that morning on our behalf?
We look forward to your soonest reply.