Absolutely a 5-star operation. The crew was friendly, knowledgeable and enthusiastic. Their briefings on safety, process and information about the wildlife were first-rate. They provided snacks, lunch and tea/coffee, plus a glass of champagne as a reward at the end. Nicole and Evan, who led our snorkling adventures, were outstanding. The photographer, Caitlin Grace, was not only a great photographer but a wonderful guide and conversationalist.
All up, we had three turns with the whale shark as well as a practice snorkel at the reef beforehand. We were out in the open ocean past the reef, so there was a current, local chop and a big rolling swell, which made swimming more challenging, but the staff kept us calm and safe.
Highly recommended.