To begin with there was excellent and timely communication with Steve H who organized the tour. Our tour guide was Harold and he arrived promptly at our hotel to pick us up in a very clean van with iced water and goodies and snacks in each a nice tote bag. Harold is the type of guy you can't help but like. Very friendly and accomodating to us. We visited 4-5 wineries and one brewery. At each winery we were assigned a personal guide who took us through the things that set them apart and explained each wine tasting to us. Everyone was an enjoyable experience and the hosts made us feel like we were the only ones there.
Our driver Harold is a photograph who captured our experience in wonderful pictures and we received them via emailed link complimentary. This is a great touch. Didn't have to worry about taking photos, only drinking wine!
To illustrate the customer service commitment, we unknowingly left a bottle of wine we had purchased in the vehicle. After noticing this I called Harold on his cell to inform him of it hoping there might be someway we could get that bottle. He searched the van, found the bottle and drove 20 minutes out of his way to bring it to us! That is the kind of service that sets them apart.
I highly recommend this Wheelz Private Tour. You won't be disappointed.