I had a great time. This is a very well organized tour. First, a representative, Lilas, met me in my hotel’s lobby. She made sure I had all the tickets I needed and carefully explained every steps I would go through during the day. She came with me to the bus station and made sure I got on the right bus. The bus is decent. It’s comfortable and I believe there is wifi, although I didn’t use it. There are also usb outlets to charge your phone. We were on the bus for a little bit more then 2 hours with a quick stop to use restrooms. There are very nice views in the second part of the drive. At the Ollantaytambo train station, the staff was very helpful in making sure we all got on the right train. The train ride was very comfortable with good entertainment, free snacks and great views. At the Aguas Calientes station, someone was waiting for me with a board with my name on it. She introduced me to my guide. I didn’t expect to have a private guide! Rudier was very helpful and knowledgeable. He gave me a lot of information about Machu Picchu and the Incas, help me take pictures and also made sure I had everything I needed. After the tour of Machu Picchu, I still had a bit of time before taking train back, so I had dinner in a small restaurant in Aguas Calientes and walked around the town and the big market just outside the train station. Then, it was time to get back to Cusco the same way I came in, train, then bus. At the bus station someone was once again waiting for me with my name on a board. They brought me back to my hotel. Overall, it was a perfect day. I felt completely safe. And the views!! Wow!! Magical!!