We needed a last minute transfer from Arequipa to Puno after our flight to Puno was canceled and Arequipa was the closest option. Our driver Julio was courteous and got us to our destination safely. He was also very accommodating in stopping for bathroom breaks and photo ops. But here is where Taxi Mundo goes above and beyond:
+ I had specified the Puno pier as our destination as we were staying at a lodge on the Uros floating islands and I thought this is where they would pick us up. Julio knew better and drove us to the actual pick up point which is not anywhere near the main pier.
+ When our lodge host was not there with his boat, Julio called and verified that they were indeed on their way. Julio then waited with us for another 15 minutes to make sure we met our host from the lodge.
+ This is the best part. We left an expensive water bottle in Julio's cab that we needed for our upcoming hike on the Inca Trail. By the time we realized it was missing, the cab was back in Arequipa. After a few days of back and forth messaging with Taxi Mundo, they actually arranged for the bottle to be delivered by one of their drivers to our hotel in Cusco, where was our next destination. We got back the bottle what we honestly thought would be lost. Simply amazing service from Taxi Mundo! 6 stars!!
I would not hesitate to use Taxi Mundo again. In fact, as I write this, I have booked them again for a transfer from Cusco to the Sacred Valley.