We had booked several tours through Viator prior to arrival in Asia. This was NOT worth what we paid. After receiving several emails about our tour, I thought it would be great. Nothing on WhatsApp the day of tour. We found our guide with a paper and my name on it. We had a large van and a driver, as well as a guide. We were unprepared for this. The drive from cruise port to the Grand Palace took 3 hours. The driver spent most of the time either on his phone or chatting up with the driver in their own language. And, they were loud! The driver would speed up and slow down, not a pleasant drive. We arrived at the Grand Palace (well, across the road and down a bit from the actual palace) Apparently, there was some type of ceremony that caused traffic to back up. When nearing the gate, the guide told my husband, who was wearing shorts, he would need to buy pants. He admitted it was his fault for not advising on this at the cruise terminal, where we met. He laughed. Also, he was a challenge to understand. He did know the Grand Palace, though. He was wanting to take lots of pictures of my husband and I and was angry when we kept telling him no. We were at the Palace for less than an hour. The guide asked about shopping and we said we were not looking for high end or junk. We are more impulse buyers than shoppers. We were looking forward to the market we had requested in the selection process. The guide decided we did not have enough time to go to the market (it was about noon and our onboard was 5:30PM) Instead, as he was busy on his phone, sending kissy face emojis, and speaking with the driver, they decided to take up to what was clearly a shop for tourists. Jewelry and junk. We browsed and when we went to find the guide, he was have a drink and chatting up a lady at the counter. All the way to Bangkok, we had no real shopping experience and no opportunity to have a Thai lunch. The guide insisted we head back. Again on the return, the driver and guide were talking and laughing. At one point, the guide explained to us that they get paid by the day not the hour. So, at the end of an 8 hour day, with allotment for lunch included in the 8 hours, they would not be paid extra. I guess the driver and the guide wanted to be done before the 8 hours. And, they were. The driver was much speedier on the return trip and we were back on board before 3PM. Guess we did have time to shop. This was 100% the worst tour and not worth even half what we paid. I will not recommend to anyone, not my clients and not to other travels.