First of all, I booked the Hobbiton, Rotorua and Wai-O-Tapu Day Tour the day before I want to travel. Most travel sites are unavailable or minimum booking must be for two people. I was glad that the booking went fast and easy in this company.
After a few minutes of booking, I got an email which states that Rotorua and Wai-O Tapu will be unavailable. I commend how effecient their staff was in relaying this information and we coordinated what will happen next.
The day of the tour, Mani picked me up in the hotel and he is very energetic and welcoming. It was a small group so it was easy to get familiar with them, especially when Mani came up with activities for all of us. He drove us safely and I must tell you that this guy is full of knowledge about NZ's culture, places and people. He is a very cheerful and helpful person, even outside of our tour group. Mani's van is also clean and snacks were provided by him.
Overall I would say:
√ Cleanliness and safety of the transportation
√ Mani (our tour guide/driver) was friendly, knowledgeable and hospitable
√ Good deal in price
√ Staff were efficient
Thank you!
Highly recommended when visiting NZ.