Jackie was our tour guide and shared her knowledge and passion for the business, as well as the technical aspects of the operations. She had a naturally warm and friendly way. She wasn't just recalling a pre rehersed script. There were some subtle product promotions, but again, done in such a natural way that it didn't seem contrived.
Yes there are taste testing and you do have to book in for the free tours, which are 30 mins. Would definitely pick a week day if time persists, and one part of the tour had about 5 stairs, so not sure it's all accessible.
The smell when you walk in the door of the shop is DIVINE! Well done Haighs, great job.