My experience with Big Bus Tours as a physically disabled individual using a wheelchair and crutches.
Initially, there was a problem with receiving the promised free carer ticket, despite prior confirmation from the company. The ticket seller at the bus stand refused to honor this but was polite and seemed unaware of the policy. After contacting the company, they apologized and reimbursed the carer ticket, handling the situation well.
Key points:
Tip: Confirm free carer tickets via the company’s chatbot and follow their instructions for online booking.
Tour experience: The tour itself was highly enjoyable, informative, and worth the cost.
Recommendations:
1. Big Bus should revise its policy to allow compact mobility scooters similar in size to prams.
2. Staff should be trained to lower ramps for wheelchair users, as the user’s carers had to lift the wheelchair manually.