We booked the 11:30 trip. There were 2 meeting points, 1st next to Santa Lucia station and the other at San Marco. We got to Santa Lucia station for 10:50. Apparently this one leaves at 11, but there was no info on the actual booking, just on the tickets when you go to download them to claim them at the ticket office. This was a surprise to us but thankfully the lady in the ticket office put us on the next trip.
Meeting point at S. Lucia: walk out from ticket office at Cannaregio 54 and head towards the shops next to the station. Once you get to Nike, turn right to the KFC and go left and you’ll see the Green Line sign which is for the tour. Unsure how San Marco works as didn’t go to that one.
Other than that, the trip was perfect, tour guide spoke Italian English and Spanish for us onboard with some history of surrounding locations. Murano was beautiful, but needed more time to explore after the exhibition. Torcello and Burano were both amazing too, with the right amount of time to see the sights.
The boat ride was smooth the whole time so perfect trip for families!