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Disgusting customer service. Paid for children to use trampolines. Only socks available purchased; but didn't fit. Manager won't refund trampoline money. Children crying. Well done you've just lost money - 4 adults and 4 children would have had lunch. Not now!
My grand-daughter recently had her birthday party here and I have to say I could not fault this place. From the warm welcoming we received to the well-organised activities and then the food (the hot and cold buffet is absolutely splendid) So much food that...More
So, where to begin? Queued for half hour to be served, no salad, no chicken, no fish, and more. Oridered food and after half hour only half arrived. I asked 5-6 times for the rest of my order and nothing. There were 4 staff on...More
Visited today with a friend, three children under 4 between the two of us. Firstly we waited in a queue of 4 people to pay to get in as reception wasn't manned and no response after ringing bell. I went to order food and the...More
Had my niece 6th Birthday Party here on the 28th October, it was absolutely disgusting. The customer service we had received was terrible. The staff are all clearly underaged to work there. It took 5 staff members to make a coffee which took about 20...More
Visited here for my brother's 10th birthday laser party the laser side was not to bad I suppose. The price being charged for this is terrible as the food they were served was absolutely appauling, there was no organisation in rounding up all the children...More
I had bought 2 tickets and socks for my children to use the trampolines . After five mins use the children were told to get off as there was a party going on. As we had already been at the play area for some time...More
Been here and reviewed here before, a few times, still enjoyable, the staff are very sweet, all young girls.. I let my 11 year old be the judge on how good it is, pretty good but very dirty. Needs a good clean as it's dusty...More
Took my children here and it looks so awesome, that is until you get in and find out that most of the arcade games are out of order. Air hockey there was no puck or bats. Ice skating is not allowed unless you book a...More
Visited today and can’t believe how run down the place has become. Queued for 15 minutes to order food and drinks, 2 people in front of me ordered food and they closed kitchen, hot drinks were cold which was a good thing as no trays...More
Response from theplayking | Property representative |
If you visit on a local school day it is just £1.99 per child and you can stay as long as you like until we close at 6:30pm. On a weekend or school holiday under 4's are £3.75 and 4 and over are £4.95 and again you can stay... More
If you visit on a local school day it is just £1.99 per child and you can stay as long as you like until we close at 6:30pm. On a weekend or school holiday under 4's are £3.75 and 4 and over are £4.95 and again you can stay as long as you like! Under 1's are free with a paying sibling or £1 on their own.