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Booked a one hour scenic flight as the highlight of our Top End holiday. Outfit is very professional, with good facilities and friendly, efficient staff. Problems began shortly before take off when the sound system to be used for commentary during the flight wasn’t working for all 4 passengers. Pilot eventually got it to work and we took off, but 10 minutes in, it started cutting out again. Pilot told us we’d need to return and made out that we’d be swapped on to another aircraft and resume, but when we landed there was no other aircraft available, nor could they arrange an alternative flight for the rest of the time we we’re staying in Kakadu. Had we known this and been given an option, we would have chosen to continue the flight without commentary rather than miss out altogether, but this was never even discussed. Massively disappointing given we’re unlikely to ever return to the area. …
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Review collected in partnership with this attraction
Date of experience: June 2022
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Response from KakaduAir1969, General Manager at Kakadu Air Scenic Flights
Responded yesterday
Hello Abigail, thank you for your feedback. Although we are really disappointed that we were not able to meet your expectations when you were here with us, you can be assured that Kakadu Air uses all feedback received to help us improve our tours. In your case, you are absolutely correct in that we ought to have offered a continued flight, despite the technical issue with the pilot's ability to deliver commentary - as we know that the beauty of Kakadu speaks for itself. We are training new pilots all of the time & these situations are used to develop their delivery of our experience... Despite making things as right as possible following the flight when we spoke with you, that does not compensate for your missed opportunity & for that, please accept our apology. Hopefully, you will get the chance to come this way again, if that is the case then I hope your experience today has not affected your desire to see this great place from the air!
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Review of: Jabiru 60 minute Scenic Flight
Fantastic experience! The views were spectacular and the commentary was good Single seats on each side allows great views. First seats best to help avoid wing strut in some shots Pilot was friendly and professional and we were kept informed and felt in safe hands Well worth the time and money!…
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Date of experience: June 2022
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Pilot steve was terrific plenty of knowledge on the areas, as copilot I had the best seat on the plane , great trip
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Review collected in partnership with this attraction
Date of experience: June 2022
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Response from KakaduAir1969, General Manager at Kakadu Air Scenic Flights
Responded yesterday
G'Day! Steve is new to our team - so he will be chuffed to receive your comment! Thanks for flying with us!
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Review of: Jabiru 30 minute Scenic Flight
Doing the flight was a spur of the moment decision the night before however, we were very glad that we did. Yes it was hazy from the burning off that was being done but it still gave us an excellent overview of the area and greater understanding of the formations. Our pilot and trainee were great and we were informed the whole way. Really appreciated the fact that everyone has a window seat and that the wings are overhead allowing for a full and unimpeded view of this amazing place.…
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Date of experience: June 2022
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Response from KakaduAir1969, General Manager at Kakadu Air Scenic Flights
Responded yesterday
We appreciated your patience on the day as we worked through assisting one of our new pilots learn how to deliver our tours to the highest possible standard! To receive positive feedback at such a time is really gratifying - so... thank you!
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Great trip for those who are time poor and want to experience what the Kakadu has to see and do. A great days flying with all the changes in landscape and seeing the wildlife in it’s natural habitat.
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Review collected in partnership with this attraction
Date of experience: June 2022
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