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Riverhills

Opens in 21 min: 6:30 am - 10:00 pm
Open today: 6:30 am - 10:00 pm
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Review Highlights
Nice but could be so much better!

My husband bought me a spa day for my birthday, the first thing I’d say is the building and decor... read more

Reviewed 3 October 2018
AustinMirams
via mobile
Thoroughly relaxing day with great treatments

Took my daughter here for a pre-uni visit and it was lovely. We booked the 'because you're worth... read more

Reviewed 27 August 2018
pookiefatcat
,
Southend-on-Sea, United Kingdom
Read all 225 reviews
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Traveller Overview
  • Excellent30%
  • Very good24%
  • Average18%
  • Poor15%
  • Terrible13%
Travellers talk about
“my mum”(13 reviews)
“swimming pool”(9 reviews)
About
Exclusive health club and boutique day spa in Ipswich, Suffolk However you choose to relax, Riverhills (formerly Clarice House Ipswich) is the perfect retreat. Conveniently located just off the A14 in Ipswich, Suffolk, our classic country house...more
Opens in 21 min
Hours Today: 6:30 am - 10:00 pm
See all hours
Suggested duration: More than 3 hours
Contact
Clarice House Bramford Road | Clarice House, Bramford, Ipswich IP8 4AZ, England
Website
+44 1473 463262
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Reviews (225)
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LanguageEnglish
65
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30
Show reviews that mention
All reviews my mum lovely relaxing day swimming pool course meal birthday treat negative reviews cannot fault high standard lovely food excellent value for money full body massage relaxation room head massage express manicure spa package hot tub fab
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1 - 10 of 225 reviews
Reviewed 2 weeks ago

My wife had a voucher for a spa day for 2 which included lunch and a facial. We decided to add a massage on the day as they were doing a special offer of half price treatments. We started the day with breakfast, which was...More

Thank KevRoche
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 2 weeks ago

Thanks for your review, we're so pleased to hear you and your wife enjoyed a relaxing day with us at Riverhills and you enjoyed your meals and treatments. We look forward to welcoming you back again soon!

Reviewed 2 weeks ago via mobile

Took my husband here for his birthday. We had a package of 3 treatments and a two course lunch. Due to negative reviews I felt very worried about the spa day but we found it to be fab. The 3 treatments were a facial, back...More

Thank cullen13
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 2 weeks ago

Thank you for your feedback on your day with us, we are really pleased to hear that you and your husband had a wonderful time and it exceeded your expectations. Our new chef is very good, we will pass on your comments as we're sure...More

Reviewed 2 weeks ago via mobile

My fiancé and I came here for a spa day with afternoon tea. We had 2 treatments which were nice but the room and actually the whole place was cold. The treatments were really good tho. The swimming pool area wasn’t relaxing at all. The...More

Thank Sammix08
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 2 weeks ago

We're glad you enjoyed your treatments and afternoon tea. We maintain a consistent temperature of the pool and surroundings throughout the year and can only apologise that you felt cold during your time with us. Spa days purchased directly through Riverhills do include bath robes,...More

Reviewed 4 weeks ago via mobile

Had a super day at Riverhills with sumptuous treatments and delicious lunch. Friendly and welcoming atmosphere and staff.

Thank anitajw2015
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 4 weeks ago

Thanks for taking the time to leave a review - that's really great to hear!

Reviewed 14 October 2018

Had been looking forward to a special day out with my daughter at Riverhills. What an anti-climax. Had booked a superior spa day with 3 treatments and lunch included. In no way was this relaxing. The treatments were rushed, one therapist was yawning whilst she...More

Thank sarah c
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 5 weeks ago

We're sorry you feel disappointed with your day with us. We can assure you that reviews are not removed or hidden from any platform that users post them on. We generally have very positive feedback on our staff and the treatments they provide so we...More

Reviewed 3 October 2018 via mobile

My husband bought me a spa day for my birthday, the first thing I’d say is the building and decor is quite dated, we arrived and asked if we’d like a tea or coffee, that was the first thing on the bill, robe and towels...More

1  Thank AustinMirams
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 3 October 2018

Thank you for your feedback, your comments will be passed on to the spa manager. Robes and towels are not always included with vouchers purchased through third parties, although you are welcome to bring your own. These are included when purchasing vouchers directly through Riverhills....More

Reviewed 13 September 2018 via mobile

Had a lovely afternoon, catching up with old friends. Really super place to visit, all the beauty treatments one could wish for. Pool, Sauna, massage, facials etc. Unfortunately we talked and had afternoon tea, and before we knew it it was time to go. Place...More

Thank Vivienne770
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 17 September 2018

We're so glad you enjoyed your afternoon with us, thanks for your lovely feedback and sharing your photo of your afternoon tea. Hope you do get the chance to come back for a return visit so you can have a massage soon!

Reviewed 10 September 2018 via mobile

I bought a spa package for two couples that included 3 treatments, 2 course lunch and use of robes, towels and slippers. What great value. A lovely day had by us all. The treatments were amazing and lunch was very nice. Would recommend this spa...More

Thank MrsGodsy
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 17 September 2018

Thanks so much for your lovely review of Riverhills, we're pleased that you all enjoyed your visit and had a great relaxing day! We hope to see you all again for a return visit in the future.

Reviewed 27 August 2018

Took my daughter here for a pre-uni visit and it was lovely. We booked the 'because you're worth it' package which we got for half price, and we left feeling amazingly relaxed with beautiful nails and skin!! The staff were all lovely and very friendly,...More

2  Thank pookiefatcat
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 28 August 2018

Thank you for your lovely review and feedback on our facilities, staff and treatments. We are so pleased to hear that you and your daughter enjoyed a relaxing day with us and your daughter felt well catered for. We hope that you'll be back for...More

Reviewed 18 August 2018

I visited with my 2 aunts all of us using groupons for the day. We spoke to reception and were told to wait in the restaurant to fill in some forms about health and our choice of meal. We waited quite a while and realised...More

1  Thank ellecantdance
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 20 August 2018

Apologies for the confusion around the Groupon deal you had purchased, the terms should have been clearly stated so we will revert back to Groupon on this to ensure our guests know what is and isn't included in the price paid. You should not have...More

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Questions & Answers
Ask a question
415pat152
15 October 2017|
AnswerShow all 5 answers
Response from Claire T | Property representative |
You can't swim at Riverhills without a membership, unless you go on a spa day.
0
Votes
Susanmartin65
5 February 2016|
Answer
Response from Naomi W | Property representative |
Yes, you're welcome to bring your own robe with you, although they are provided for day spa guests if required.
1
Vote