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Review Highlights
TERRIBLE!!!! WORST BUS COMPANY EVER

We book our bus online, and was informed that not enough seat places for us at last minute. In the... read more

Reviewed 1 week ago
Mobile815378
via mobile
Use another company!!

New Asia Travel wasted our time as we not only departed from way too late from Georgetown but made... read more

Reviewed 4 weeks ago
Marie C
,
Copenhagen, Denmark
via mobile
Read all 15 reviews
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Traveller Overview
  • Excellent0%
  • Very good0%
  • Average20%
  • Poor13%
  • Terrible67%
1 week ago
“TERRIBLE!!!! WORST BUS COMPANY EVER”
4 weeks ago
“Use another company!!”
About
Contact
Penang Island, Malaysia
Website
+60 4-261 5558
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Reviews (15)
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1 - 10 of 15 reviews
Reviewed 1 week ago via mobile

We book our bus online, and was informed that not enough seat places for us at last minute. In the end, we got kicked to other bus which departed 1 hour later. Disappointed with the service

Thank Mobile815378
Reviewed 4 weeks ago via mobile

New Asia Travel wasted our time as we not only departed from way too late from Georgetown but made a lot of stops on our way to KL. However they missed out stop at Hentian Duta, so we had to stay in the bus for...More

Thank Marie C
Reviewed 17 August 2018 via mobile

Booked the transport at 5am. Ended up at 7am and still in the same place. Believe that the company try to maximise profit by filling up the van before departing. Whole trip is ruin due to greedy and untrustworthy operator. Filled like a can of...More

1  Thank CityExploring
Reviewed 31 July 2018 via mobile

We were supposed to be picked up at 2.30. When at 2.45 we called the company they said taxi driver was underway. At 3.05 finally the minivan taxi arrived but the bus was supposed to leave at 3. We got to the office, were hurried...More

Thank Nadja G
Reviewed 7 July 2018 via mobile

I was wait at komtar for their van to sent us to main station and it late for 15 minutes, some more drive like crazy. 2nd extra long stop at ipoh to take new passengers. 3rd stop at sg. buloh to exchange bus and worse...More

2  Thank TohW45
Reviewed 21 June 2018 via mobile

***Beware: Dishonest Tour & Bus Agency*** I am sharing this to prevent more people and tourists falling victim to this agency... or at least be a lot wiser on your trips. I hope you help spread the word. Our group of 7 booked bus tickets...More

2  Thank Chris S
Reviewed 4 June 2018 via mobile

I spent a lot of time online trying to find some information, so hopefully this will help. We are traveling from Butterworth to the Cameron Highlands and there are two companies. Billion star is supposed to be a terrible company, New Asia less so. We...More

2  Thank DJHewitt
Reviewed 7 May 2018

There is nothing great nor there is much to complain about this agency. Don't expect great customer service, but you will be treated well. I've used their service a number of times, and have never had any bad experiences.

Thank Joseph D
Reviewed 30 April 2018 via mobile

The pickup location stated on redbus.com was komtar. But there waiting for us was a mini van sending us to nibong, the available seat was 11 but the rude lady was letting another three customers to stand inside the van cuz there were not enough...More

Thank Gia_gjs93
Reviewed 7 April 2018 via mobile

I booked the bus ticket via online at redbus.com and choose penang, komtar as pickup point. I came to komtar and rude and unwelcome old lady from the travel asked me for my online ticket. After a while she asked me to take express bus...More

4  Thank young l
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