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Grosvenor Casino Thanet

Open Now: 10:00 am - 6:00 am
Open today: 10:00 am - 6:00 am
Review Highlights
Surprisingly decent food

Perhaps you wouldn't expect too much in culinary terms from this type of establishment but you'd be... read more

Reviewed 17 September 2018
ian803
,
Canterbury, United Kingdom
Restaurant review

Been here a few times for a drink, few diff events some hit and miss others are good here and for a... read more

Reviewed 14 May 2018
Sian L
,
Kent, United Kingdom
via mobile
Read all 74 reviews
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Traveller Overview
  • Excellent42%
  • Very good29%
  • Average17%
  • Poor6%
  • Terrible6%
Travellers talk about
About
Grosvenor Casino Thanet is a vibrant and diverse leisure destination which boasts an a la carte restaurant, late night bar and a comprehensive gaming experience. Our Gaming offer includes American Roulette (including Electronic Terminals, Blackjack...more
Open Now
Hours Today: 10:00 am - 6:00 am
See all hours
Contact
Unit 47 Westwood Cross Margate Road | Westwood Cross Retail Park, Broadstairs CT10 2BF, England
+44 1843 579999
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Most Helpful Positive Review
Reviewed 13 November 2014

We had never been to a casino so weren't sure what to expect, but it was really good fun! I didn't like the roulette wheel but the poker is actually great fun. The atmosphere in the whole place is very positive, safe and enjoyable. We...More

3  Thank G3ck0-Trav3ll3r
Most Helpful Critical Review
Reviewed 17 April 2014

i feel abused! i was playing poker and she elbowed me countless times, then said if i dont like the rules i "can stick it" with a smug grin on her face. absolutely wrong - who could employ someone like that in any trade let...More

12  Thank harry p
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 22 May 2016

Dear Harry, Apologies for not getting back to you much sooner. The problem you cited back in 2014 is now no longer an issue here and I was interested to know if you have returned to us since. The Grosvenor Casino Thanet Team are eager...More

Reviews (74)
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1 - 10 of 74 reviews
Reviewed 3 weeks ago via mobile

Me and my partner are regular visitors of this casino. Pretty much all the staff are really friendly and very helpful if you are new and unsure how to play a game. Most managers are more than happy to move staff around in order to...More

Thank Ruth L
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 2 weeks ago

Dear Ruth L, We were so pleased to read your review of our Casino. We really appreciate you taking the time to write this. I have shared the review with the teams, especially the kitchen team, to show them that their work is appreciated. If...More

Reviewed 3 weeks ago

Travelled down from Maidstone area and visited Grosvenor Casino on Sat 27th Oct 2018 and was very surprised at how professionally we were greeted and made to feel welcome at the casino . The front of house staff and Door security staff were excellent and...More

Thank Allen B
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 3 weeks ago

Dear Allen B, Thank you so much for this wonderful review- we really appreciate you taking the time to share your thoughts with us. It really is great to hear so many wonderful comments in one paragraph regarding our Team here at Thanet. I will...More

Reviewed 17 September 2018

Perhaps you wouldn't expect too much in culinary terms from this type of establishment but you'd be pleasantly surprised here as the food is pretty good.

Thank ian803
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 20 September 2018

Dear Ian, Thank you for taking the time to write us a review. It is lovely to hear that your meal was good. We hope to see you again very soon and really appreciate the 4* review. Kind Regards Emma Pierce 01843 579379 com.gc-thanet@rank.com

Reviewed 19 June 2018

Vegetarian starter choice good, only a couple of mains, food good and service usually good but the visit this time was disappointing, ordered nachos for starters, very small portion, bearing in mind its about £5.50, asked for some sour creme, nachos are never nice without...More

Thank Budda2
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 20 September 2018

Dear popat2, Apologies for the delay in getting back to you on this occasion. We were most upset to hear that your experience here was under par and we can only offer sincere apologies for this. We forwarded your complaint on to our head office...More

Reviewed 14 May 2018 via mobile

Been here a few times for a drink, few diff events some hit and miss others are good here and for a little light gamble, but been here twice for the food which both times has always been very nice, the waffles are lovely, I'm...More

1  Thank Sian L
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 20 September 2018

Dear Sian, Apologies for the delay in replying- thank you so much for your lovely review. We are so pleased to hear that you will return in the future and am glad that you are enjoying all we have to offer here. Thank you again...More

Reviewed 28 April 2018

This is a friendly and convenient casino. We were staying locally and spent a couple of pleasant evenings here. Good food in the restaurant with attentive and efficient staff.More

Thank Mel W
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 2 May 2018

Dear Mel W, Thank you so much for taking the time to post a lovely review and for your generous rating. It is lovely to hear that the team performed well during your stay in Thanet and I will be showing the team this review...More

Reviewed 7 April 2018

I come here regularly just for a drink but this time decided to have something to eat with my pal. We were really nicely looked after by Kenny, who helped me out with the sauce choices on the steaks. Service was super efficient and our...More

Thank WaiterCal
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 2 May 2018

Dear WaiterCal, Thank you so much for your review, and such a lovely one at that. I will certainly forward your comments onto Kenny and our Food and Beverage Teams. It is great to receive such praise and we hope all subsequent visits are as...More

Reviewed 17 March 2018

Been here a couple of times. Not as good as the London casino's but still a fun night out and always come out on top so far ;) You can start with 50p chips to bet with if its your first time then move on...More

Thank Darren W
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 2 May 2018

Dear Darren W, Thank you for your review, it really is much appreciated, and we are glad to hear you are having great times with us. It is lovely to have our customers recommend us to others. Your information regarding our minimum bet is correct-...More

Reviewed 16 February 2018 via mobile

19 of us went to the casino for dinner and some gambling. We opted for the 3 course set menu with a drink, £5 slots voucher and £5 table voucher. Booking was easy, I phoned up to book and they sent me the menu so...More

1  Thank Peter H
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 18 February 2018

Dear Peter H, What a great review- thank you so much for writing this and thank you so much for the five stars. It really is much appreciated. We were so pleased to hear that the whole process, from booking a Full House Experience, to...More

Reviewed 21 January 2018

Had a great evening for a 70th birthday party. Food was lovely (I have never had a bad meal here). Great relaxed atmosphere, plenty of staff who were polite and courteous. thank youMore

Thank Sara C
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 18 February 2018

Dear Sara C, Thank you so much for taking the time to write a review of our venue and thank you for the 5 stars. We are always happy to receive feedback but especially so when it reads as above. We hope that you will...More

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Questions & Answers
Ask a question
redsquarehay
3 May 2017|
Answer
Response from GrosvenorThanet | Property representative |
Hey Redsquare, Our dress code is that we do not allow hats or baseball caps, no jogging bottoms or tracksuits, no work clothes or clothes that are stained from paint or the such like. Smart casual is all good. No sports... More
0
Votes
prowler2
29 April 2017|
Answer
Response from GrosvenorThanet | Property representative |
Hi Prowler2, You no longer have to be a member at the casino as we have Full Open door policy however you do have to appear to be over 25 or you will need ID such as a drivers license or a valid passport. It is in your... More
0
Votes