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Mountain Shuttle

Tongariro National Park, New Zealand
+64 800 117 686
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Review Highlights
Miserable customer service

Left stranded by driver who knew we were there waiting for him (we spoke to him and we're on his... read more

Reviewed 29 April 2018
jogmonster7
,
Tauranga, New Zealand
via mobile
Poor service and very rude

If I could rate 0 I would. Rude inital telephone conversation. No email confirmation. Later a brief... read more

Reviewed 29 April 2018
Charlie W
,
Don Det, Champasak, Laos
via mobile
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Overview
  • Excellent30%
  • Very good21%
  • Average5%
  • Poor10%
  • Terrible34%
Travellers talk about
LOCATION
Tongariro National Park, New Zealand
CONTACT
Website
+64 800 117 686
Top Selling Tours & Activities in and around Tongariro National Park
USD 35 per adult
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USD 25 per adult
More Info
Write a ReviewReviews (70)
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"security car park"
in 3 reviews
"tongariro crossing"
in 7 reviews
"other companies"
in 2 reviews
"finish point"
in 2 reviews
"start"
in 21 reviews
"end"
in 17 reviews
"unforeseen"
in 2 reviews
"hike"
in 10 reviews
"track"
in 3 reviews
"summit"
in 2 reviews
"lakes"
in 2 reviews
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1 - 10 of 63 reviews

Reviewed 29 April 2018 via mobile

Left stranded by driver who knew we were there waiting for him (we spoke to him and we're on his booking list!) This didn't stop him driving off without us, leaving us standing in the cold for an hour. He returned a full hour later...More

1  Thank jogmonster7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

If I could rate 0 I would. Rude inital telephone conversation. No email confirmation. Later a brief incoherent email with unclear information. Failed to add that they picked up at 620 from the 1st car park. We booked online for 630. So the shuttle left...More

Thank Charlie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2018

We used Mountain Shuttle service, dropped us off at Mangatepopo and you walk to Ketetahi where we had left our car in the Mountain Shuttle parking lot. We had read the public parking lot at Ketetahi fills up early in the morning. We didn't want...More

Thank KittyGattino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 April 2018 via mobile

Good service to start of the track from Ketatahi car park. The bus was on time and warm. Unfortunately we had to change for a larger bus as the driver hadn’t been informed of extra passengers, but he was very polite about it- although this...More

Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2018

My husband and I stayed at the Chateau Tongariro. When we checked in we saw that ROAM (the shuttle service the hotel uses) was cancelling their shuttle because of the weather. I assumed Mountain Shuttle would do that same. I checked their website and refreshed...More

Thank swimmerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2018

DO NOT Trust this Company. Kept getting answer phone message for this company when trying to enquire about pre-book the Mountain Shuttle for transport from Keretahi Car Park. Eventually we did book it on line the day before as per their message & proceeded through...More

Thank MeMeMe50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2018

We had booked for an early pick-up at the Ketetahi Car Park. We arrived at 6:08 for a 6:30 pickup but unfortunately there is very very little parking so we could not get a spot. We walked back 1 km uphill to the car park...More

1  Thank Kristen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018

If I could give this a zero star, I would! My friend and I were traveling in NZ for two weeks. We were very excited to do the Tongariro Alpine Crossing hike. However the day we had planned to go on the hike, bad weather...More

1  Thank Melina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2018

We took Mountain shuttles last weekend to the Tongariro crossing and found them most helpful. Had lots of chats with " Lady Sam" as had to change trips due to an unforeseen event , and she was such a wonderful character. It was easy to...More

1  Thank Happywanderer1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018

As per the previous review, I was full of apprehension after reading the negative reviews of Mountain Shuttle. My friend and I booked online and our booking was subsequently confirmed an hour or so later via email. We parked our car at their carpark and...More

Thank Theresalrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
jogmonster7
1 May 2018|
Answer
Response from KittyGattino | Reviewed this property |
Not sure what you are talking about, I am not a worker there. I was a customer that was happy with this business. Sorry, if that was not your experience but I can only review what happened to me and the service I received.
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