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Review Highlights
Reasonable service

We had booked for an early pick-up at the Ketetahi Car Park. We arrived at 6:08 for a 6:30 pickup... read more

Reviewed 26 March 2018
Kristen L
,
Montreal, Canada
All worked well for us and we appreciated the encouragement from the driver

We used Mountain Shuttle service, dropped us off at Mangatepopo and you walk to Ketetahi where we... read more

Reviewed 23 April 2018
KittyGattino
,
Columbia, Missouri
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  • Excellent30%
  • Very good21%
  • Average5%
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  • Terrible34%
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Tongariro National Park, New Zealand
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+64 800 117 686
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Recommended experiences in and around Tongariro National Park
from USD 24.30
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Reviewed 29 April 2018 via mobile

Left stranded by driver who knew we were there waiting for him (we spoke to him and we're on his booking list!) This didn't stop him driving off without us, leaving us standing in the cold for an hour. He returned a full hour later...More

Date of experience: April 2018
2  Thank jogmonster7
Reviewed 29 April 2018 via mobile

If I could rate 0 I would. Rude inital telephone conversation. No email confirmation. Later a brief incoherent email with unclear information. Failed to add that they picked up at 620 from the 1st car park. We booked online for 630. So the shuttle left...More

Date of experience: April 2018
Thank Charlie W
Reviewed 23 April 2018

We used Mountain Shuttle service, dropped us off at Mangatepopo and you walk to Ketetahi where we had left our car in the Mountain Shuttle parking lot. We had read the public parking lot at Ketetahi fills up early in the morning. We didn't want...More

Date of experience: March 2018
Thank KittyGattino
Reviewed 21 April 2018 via mobile

Good service to start of the track from Ketatahi car park. The bus was on time and warm. Unfortunately we had to change for a larger bus as the driver hadn’t been informed of extra passengers, but he was very polite about it- although this...More

Date of experience: April 2018
Thank Julia M
Reviewed 20 April 2018

My husband and I stayed at the Chateau Tongariro. When we checked in we saw that ROAM (the shuttle service the hotel uses) was cancelling their shuttle because of the weather. I assumed Mountain Shuttle would do that same. I checked their website and refreshed...More

Date of experience: March 2018
Thank swimmerina
Reviewed 18 April 2018

DO NOT Trust this Company. Kept getting answer phone message for this company when trying to enquire about pre-book the Mountain Shuttle for transport from Keretahi Car Park. Eventually we did book it on line the day before as per their message & proceeded through...More

Date of experience: April 2018
Thank MeMeMe50
Reviewed 26 March 2018

We had booked for an early pick-up at the Ketetahi Car Park. We arrived at 6:08 for a 6:30 pickup but unfortunately there is very very little parking so we could not get a spot. We walked back 1 km uphill to the car park...More

Date of experience: March 2018
1  Thank Kristen L
Reviewed 16 March 2018

If I could give this a zero star, I would! My friend and I were traveling in NZ for two weeks. We were very excited to do the Tongariro Alpine Crossing hike. However the day we had planned to go on the hike, bad weather...More

Date of experience: February 2018
1  Thank Melina L
Reviewed 14 March 2018

We took Mountain shuttles last weekend to the Tongariro crossing and found them most helpful. Had lots of chats with " Lady Sam" as had to change trips due to an unforeseen event , and she was such a wonderful character. It was easy to...More

Date of experience: March 2018
1  Thank Happywanderer1818
Reviewed 1 March 2018

As per the previous review, I was full of apprehension after reading the negative reviews of Mountain Shuttle. My friend and I booked online and our booking was subsequently confirmed an hour or so later via email. We parked our car at their carpark and...More

Date of experience: February 2018
Thank Theresalrs
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jogmonster7
1 May 2018|
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Response from KittyGattino | Reviewed this property |
Not sure what you are talking about, I am not a worker there. I was a customer that was happy with this business. Sorry, if that was not your experience but I can only review what happened to me and the service I received.
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