Eco Parque Arraial d'Ajuda
Eco Parque Arraial d'Ajuda
Eco Parque Arraial d'Ajuda
4.5
Admission tickets
from
AU$52.85
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4.5
4,877 reviews
Excellent
2,764
Very good
1,524
Average
451
Poor
91
Terrible
48
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Família Bernardino
Bertioga, SP354 contributions
Oct 2023 • Family
Let's go to the evaluation.
The park is really cool, the structure is great, everything is well looked after, the wave pool is really cool. The other toys too.
As I said above, the park has a great structure, but it lacks organization. Here's a tip for managers and owners.
I was at the park today, it doesn't hold so many people, when they limit it and organize it I'm sure it will work.
Consumption card, take real money, debit and credit, they do not refund the value. Enter the amount and spend everything or wait in line several times to add credits. The detail is the absurd queues you face.
The water slides, huge queues, more than an hour to use a toy that doesn't even tickle. Sorry. It's too far away.
Food...no horrible organization.
Restaurant that charges 75 reais per kilo of food for you to arrive when it's time to eat your food is cold due to a queue that never ends. You are kidding the customers of this park.
The kiosks with snacks, drinks and other items that sell the same thing take forever to be served.
Employees unprepared to care for people with special needs. As I said... the place is great, but it doesn't accommodate the amount of people you put into the park. A mess. They are aiming for money and quality in terrible service.
Here is my indignation regarding the service and I do not recommend anyone to see it. There are other better places to visit.
Once again, don't waste time going to this place. If you have any further questions, feel free to ask, so that you don't get frustrated with this horrible park.
Note: Train employees so that priorities are priorities, as the name already says. And more education and respect for customers, only include what they can handle. Otherwise, it would become the mess this park is today.......and no one complains about this place. Impressive......
Good luck to everyone.....
And one more time...
Don't go to this place....I won't go back, not even for free.
The park is really cool, the structure is great, everything is well looked after, the wave pool is really cool. The other toys too.
As I said above, the park has a great structure, but it lacks organization. Here's a tip for managers and owners.
I was at the park today, it doesn't hold so many people, when they limit it and organize it I'm sure it will work.
Consumption card, take real money, debit and credit, they do not refund the value. Enter the amount and spend everything or wait in line several times to add credits. The detail is the absurd queues you face.
The water slides, huge queues, more than an hour to use a toy that doesn't even tickle. Sorry. It's too far away.
Food...no horrible organization.
Restaurant that charges 75 reais per kilo of food for you to arrive when it's time to eat your food is cold due to a queue that never ends. You are kidding the customers of this park.
The kiosks with snacks, drinks and other items that sell the same thing take forever to be served.
Employees unprepared to care for people with special needs. As I said... the place is great, but it doesn't accommodate the amount of people you put into the park. A mess. They are aiming for money and quality in terrible service.
Here is my indignation regarding the service and I do not recommend anyone to see it. There are other better places to visit.
Once again, don't waste time going to this place. If you have any further questions, feel free to ask, so that you don't get frustrated with this horrible park.
Note: Train employees so that priorities are priorities, as the name already says. And more education and respect for customers, only include what they can handle. Otherwise, it would become the mess this park is today.......and no one complains about this place. Impressive......
Good luck to everyone.....
And one more time...
Don't go to this place....I won't go back, not even for free.
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá,
Agradecemos sua avaliação, os pontos mencionados foram já discutidos com o setores envolvidos.
Obrigado por dividir conosco sua experência!
Written 19 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Milene F
Belo Horizonte, MG10 contributions
Sept 2023 • Friends
We visited the park in the month 09/2023, on Thursday, we bought the ticket through the website, but we faced huge queues to enter, to pay for the locker, and I thought that was absurd.
I understood that whoever buys their ticket online today should have a QR-code reading at the entrance, to avoid this type of delay, we spent almost 40 minutes, to confirm a purchase that was already authorized, to pay for a locker key and to load a consummation card.
The person should have this guidance on the website, as well as purchasing their locker, loading their card, to avoid these unnecessary queues, as well as a clear explanation about returning the money.
Another problem was on the toboggan, I don't know if it was internal guidance and training, but the lifeguards take a long time to get the person out of the water, there was a colleague who helped her was her husband, because the lifeguard understood that it wasn't drowning, but for me this is a matter of seconds, if the person went to the bottom and didn't come back, the rescue needs to be carried out as soon as possible.
Regarding the food, and the kids space, I have nothing to complain about, everything is very tasty and peaceful.
I understood that whoever buys their ticket online today should have a QR-code reading at the entrance, to avoid this type of delay, we spent almost 40 minutes, to confirm a purchase that was already authorized, to pay for a locker key and to load a consummation card.
The person should have this guidance on the website, as well as purchasing their locker, loading their card, to avoid these unnecessary queues, as well as a clear explanation about returning the money.
Another problem was on the toboggan, I don't know if it was internal guidance and training, but the lifeguards take a long time to get the person out of the water, there was a colleague who helped her was her husband, because the lifeguard understood that it wasn't drowning, but for me this is a matter of seconds, if the person went to the bottom and didn't come back, the rescue needs to be carried out as soon as possible.
Regarding the food, and the kids space, I have nothing to complain about, everything is very tasty and peaceful.
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá,
Todos os pontos mencionados na sua avaliação, foram passados para os responsáveis de cada setor envolvido.
Agradecemos a visita, esperamos ve-lo em nova oportunidade.
Obrigado!
Written 19 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laís Maroni
Belo Horizonte, MG1 contribution
July 2024 • Family
I made a purchase in advance from the site. We arrived early and had to face a huge queue orara exchange of the voucher with only one guiché serving. The queue for those left to buy at the time was smaller and running faster! Whoever purchases online has no advantage: no more values in account and neither facilitates the process of entering the park! When you enter, you face a new queue to buy consumption card and another queue to rent cabinets. Nothing practical Pro visitor! Inside, the park is very good and delicious food. Expensive food and drinks and all tables marked by those who came in early. No one's monitoring this! Two tables marked with more than 6 chairs and NONE on them! Nobody! I mean, you buy snacks and sit on the floor to eat with your kids. Or eat standing!
Automatically translated
Written 25 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá,
Vamos apurar o ocorrido, nossa intenção é sempre proporcionar a melhor experiência ao nosso visitante.
Nossa estrutura está preparada para receber uma grande quantidade de clientes, mantendo sempre seu conforto e bem estar.
Precisamos de mais detalhes da sua visita para entendermos, através dos locais onde passou, o que pode ter acontecido, por favor, entre em contato conosco no whatsapp 73 31989876.
Obrigado.
Written 27 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roberta Ble
Brasilia, DF286 contributions
Jan 2024 • Family
The park itself is nice, but I don't recommend it during high season. Queue for everything. We spent an average of an hour in each queue, including the food queue. The park is open from 10 am to 5 pm. We spent practically the whole day in queues. When the park closes you still need to stand in another queue to get the refund of the 50.00 deposit from the locker. (Renting the locker costs 10.00, but you need to leave a 50.00 deposit on your card (???) I don't understand why that cost, but ok. Anyway, what was supposed to be a fun day turned into a stressful one. 17:30 we went to see the photos at the exit, more queue and the attendant Kevin closed the computer in our face! Bad experience and they still lost the 63.00 for the package of 5 photos that we were going to buy. I came in low season and it was another experience So I DO NOT RECOMMEND IT IN HIGH SEASON!! Finally, they charge 1.00 for “using” the card we use for consumption and do not refund this amount.
Written 8 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Roberta,
Obrigado pela visita,
Seu retorno é muito importante para nós, vamos apurar o ocorrido para fazer as devidas correções.
Written 17 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fernando
Sao Paulo, SP1 contribution
Oct 2023 • Family
The experience was terrible!
Total lack of organization!
Kilometer queues!
They forgot that this would be the “full bag” week, that the city would be crowded and they only opened the park today, Wednesday, and tomorrow is Children's Day holiday!
They sold more stepdaughters than the park can hold!
I came for my daughter and I will certainly never return!
Total disrespect towards the customer!
Total lack of organization!
Kilometer queues!
They forgot that this would be the “full bag” week, that the city would be crowded and they only opened the park today, Wednesday, and tomorrow is Children's Day holiday!
They sold more stepdaughters than the park can hold!
I came for my daughter and I will certainly never return!
Total disrespect towards the customer!
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá,
Nos chame no whatsapp 73 998583373, preciso de mais detalhes da sua visita para mapearmos de forma hábil como foi sua experiência e fazermos os ajustes necessários para a correção dos impasses.
Ficaremos no aguardo!
Written 19 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ramon Guima
Salvador, BA34 contributions
Dec 2023 • Family
Disorganization from start to finish! The park has few attractions, and cannot optimize to make them operate in the best way. Long queues, delays in serving food or drinks, lack of signs.
More than 40 minutes to go down a waterslide, and still having to get off one of them because of a mechanical failure in the water pump of one of the attractions.
Long queues at the cashiers, and they force you to buy a rechargeable, single-use card for consumption. There is no refund of money if paid by card or pix(?)! Long queues to buy food and drinks, which are of acceptable quality.
As there isn't much different in the region, it ends up being a different program, but I don't think it's worth the price charged.
Put your mental health at risk, but don’t create too many expectations…
More than 40 minutes to go down a waterslide, and still having to get off one of them because of a mechanical failure in the water pump of one of the attractions.
Long queues at the cashiers, and they force you to buy a rechargeable, single-use card for consumption. There is no refund of money if paid by card or pix(?)! Long queues to buy food and drinks, which are of acceptable quality.
As there isn't much different in the region, it ends up being a different program, but I don't think it's worth the price charged.
Put your mental health at risk, but don’t create too many expectations…
Written 14 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica Wirth Chan
Atibaia, SP22 contributions
Jan 2024 • Family
Terrible organization, huge queues, queue to collect tickets online, queue for wristband, a new queue for the consumption card. Two hours wasted just in queues. It is necessary to put credit on the consumer card, if you put it in cash and at the end of the day there is something left on the card, the money will be returned, but if you decide to put the credit via credit card or pix and there is something on the card at the end of the day, forget about it the money will stay with the park. The signage is terrible. Get ready for the stress of the queues and good luck. !!!
Written 8 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá,
Obrigado pelo retorno! Nosso intuito é tornar a experiência do nosso visitante cada vez melhor.
Volte sempre que desejar.
Written 16 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sbfahy
20 contributions
Oct 2023 • Family
Our 3rd visit to eco park
We arrived reasonably early 9am.
Bring cash and lots of it! You need a consumption card to buy everything bar sun block and i believe this is to avoid being sued as you will spend a good hour in the queue to get said card , another to order your food and yet another to receive what i am sure will be exquisite cuisine. All of this only to look forward to hour long queus to enjoy the attractions. My poor wife at her wits end with 3 kids and a husband who is at his best with an empty stomach decided to coment to one of the girls working here. She quite simply replied its childrens week. A fair point but i would expect them to be better prepared, not just putting creche music! One urgent point i feel is neccessary to get across is that if you top up your consumtion card with pix or credit card ,you will not bet be refunded if not spent!!!
Extremely dishonest and i would question its legality!
Fore warned is fore armed!
Safe travels
We arrived reasonably early 9am.
Bring cash and lots of it! You need a consumption card to buy everything bar sun block and i believe this is to avoid being sued as you will spend a good hour in the queue to get said card , another to order your food and yet another to receive what i am sure will be exquisite cuisine. All of this only to look forward to hour long queus to enjoy the attractions. My poor wife at her wits end with 3 kids and a husband who is at his best with an empty stomach decided to coment to one of the girls working here. She quite simply replied its childrens week. A fair point but i would expect them to be better prepared, not just putting creche music! One urgent point i feel is neccessary to get across is that if you top up your consumtion card with pix or credit card ,you will not bet be refunded if not spent!!!
Extremely dishonest and i would question its legality!
Fore warned is fore armed!
Safe travels
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isabella Romera
Campinas, SP19 contributions
Oct 2023 • Couples
Our visit to the park was very good. The ticket price was fair, R$ 130.00 per person (adult). Food prices are very high and many things are not worth buying. The value of luggage storage is good, just R$10.00 and parking is free. As it is a park with few attractions, compared to other famous ones, it was worth it!
Written 30 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá,
Ficamos felizes com a sua visita! Quanto aos valores, estão na média dos cardápios das estruturas a beira mar no litoral de Porto Seguro e Arraial d'Ajuda e abaixo de Trancoso e Caraíva.
Volte mais vezes!
Written 1 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Drika L
5 contributions
July 2024 • Family
Wonderful park, has options for all ages. The pastel is unforgettable, the best I have ever eaten, well filled and delicious pasta, my son only speaks of this pastel. Ice cream is also very good! We come back every year to the park and every time you feel like wanting more.
Automatically translated
Written 5 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Drika,
Obrigado pela visita, volte para ter mais momentos conosco, não se esqueça: Pastel não vai faltar!
Written 14 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Então não vi restrição sobre isso, mas lá tem muita opção de alimentação e bebida, e sei que compensa bem mais comprar lá.
Written 21 August 2023
Compré las entradas en el sitio del Ecoparque, pero no me llegó ningún email ni veo forma de imprimirlas desde el sitio. ¿Voy directamente y me las dan ahí?
Written 14 January 2023
Minha experiência no ecoparque foi na área infantil
Written 27 October 2022
Olá!! Obrigada pelo contato. Sim. É permitido a entrada com espaguete para utilização infantil.
Sejam bem vindos!
Written 26 February 2022
Olá, gostaria de saber se andando pela praia temos acesso ao parque. Já estamos com ingresso comprado, teria só que colocar a pulseira lá. Vimos um acesso pela praia mas não sabemos se é só um controle se saída ou se dá para entrar por lá também.
Written 20 January 2022
Sim. Temos colaboradores responsáveis em liberar acesso aos nossos clientes, via praia, mediante apresentação do ingresso já adquirido ou adquirido em nossas bilheterias, colocando a pulseira.
Sejam bem vindos.
Written 11 February 2022
Stephany
Campo Grande, MS
Oii, eu gostaria de saber, se pode entrar com garrafa térmica no parque, pois na região onde moro tomamos muito tereré e eu queria levar.
Written 7 June 2021
Obrigada pelo contato! Mas não é permitido a entrada de alimentos, bebidas, animais e drones.
Sejam bem vindos!
Written 9 June 2021
Ola! Não é permitido a entrada de animais no ECO Parque. Sejam bem vindos!
Written 19 March 2021
Gostaria de saber se tem descontos para estudantes?!!
Written 18 December 2020
Não tenho a mínima ideia, mas acho que não. Afinal, a maioria das famílias que vão tem estudantes, acho sem sentido dar desconto por este motivo.
Mas liga no hotel e pergunta.
Written 19 December 2020
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