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Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort

Open Now: 8:00 am - 9:00 pm
Open today: 8:00 am - 9:00 pm
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Review Highlights
Good spa

Husband and myself had massages and we both really enjoyed them. Amenities in addition to massage... read more

Reviewed 5 March 2018
Brandi B
,
Victoria, Texas
via mobile
Great way to unwind after a long flight

Excellent customer service and very thorough and professional masseuses. Amenities were a bit worn... read more

Reviewed 18 January 2018
Vanessa B
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Traveller Overview
  • Excellent40%
  • Very good18%
  • Average18%
  • Poor9%
  • Terrible15%
Travellers talk about
“great massage”(6 reviews)
“body scrub”(5 reviews)
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Hours Today: 8:00 am - 9:00 pm
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Contact
2005 Kalia Rd, 4th Floor Kalia Tower, Hilton Hawaiian Village Waikiki Beach Resort, Honolulu, Oahu, HI 96815-1917
Waikiki
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+1 808-945-7721
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Reviews (105)
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Reviewed 5 June 2018

We called to make a reservation. The guy told us to come at 2PM. We got there at 12PM to see if we could start a bit sooner and the receptionist lady said that they never had my name down and never reserved our spots....More

Thank Mindywc1
Brenda M, Manager at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 12 June 2018

Aloha Mindywc1, Thank you for sharing your recent experience with us. At Mandara Spa, we strive for 100% satisfaction, and we regret to find out that this was not the case. We have sent your a private message in hopes we can turn this experience...More

Reviewed 20 May 2018 via mobile

The attendant was very helpful and very educated she told mb e all about my muscles and the knots I have and what I can do to get rid of them. Would do it again and again if I could afford it....

Thank Lori H
Reviewed 21 March 2018 via mobile

I recently got a spa manicure/pedicure and it was wonderful! The staff was very friendly. The facilities were clean and comfortable! They were also able to accommodate a relatively last minute reservation.More

Thank Ron M
Brenda M, Manager at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 28 June 2018

Dear Ron, Thank you for sharing your Mandara Spa experience earlier this year! It seems we missed your review and recently came across your feedback. Although some time has lapsed, we thank you for your taking the time to rate us. We always strive to...More

Reviewed 17 March 2018 via mobile

Thank you spa director Darryll Leiman, for not treating your spa customers with courtesy, and for assuming since I received the 30 out of 60 minutes of horrific pedicure service, that this is acceptable to you. The worst pedicure I have ever received. Ever. Words...More

Thank Kelli L
Brenda M, Manager at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 27 March 2018

Dear Ms. Kelli Browne, Thank you so much for taking the time to share your recent Mandara Spa experience. We are certainly are disappointed to hear that your pedicure fell short of your expectations. Falling short of meeting your expectations is not to the standards...More

Reviewed 15 March 2018

I have been to the Hilton Hawaiian Village 3 times in about 15 years..and each time did at least one service at this spa. While most of the technicians are competent, they are not extraordinary, nor is the spa atmosphere. On this trip I got...More

3  Thank Luisa S
Brenda M, Manager at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 28 June 2018

Dear Luisa, Thank you for sharing your Mandara Spa experience. It seems we missed out on your review and recently came across your feedback. Unfortunately, we were unable to learn about your less than satisfactory experience until now and wish to extend our apologies. I...More

Reviewed 5 March 2018 via mobile

Husband and myself had massages and we both really enjoyed them. Amenities in addition to massage was VERY nice! Steam room, sauna, hot tub, etc.More

Thank Brandi B
Brenda M, Manager at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 24 June 2018

Aloha Brandi, Thank you so much for your kind words! Some time may have lapsed but we have just come across your feedback and are thrilled to learn you had an exceptional experience with us. Our team strives to deliver an excellent experience, and are...More

Reviewed 27 February 2018

I scheduled a couples massage several weeks in advance in celebration of our wedding anniversary, was told the price is 290, no problem. When we arrived we see a giant sign advertising a special deal of couples massage, champagne and aromatic bath for only 239,...More

1  Thank 007steelhorse
Brenda M, Manager at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 2 March 2018

Aloha 007steelhorse, Thank you very much for taking the time to share your Mandara Spa experience. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. regrets this incident. We...More

Reviewed 7 February 2018 via mobile

Best massage ever and a peaceful, classy, respectful atmosphere. Everyone here from the locker room to the therapists were respectfully delightful. The front desk was fine.More

Thank Jim K
Brenda M, Manager at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 24 June 2018

Dear Jim, Thank you for sharing your Mandara Spa experience earlier this year! It seems we missed your review and recently came across your feedback. Although some time has lapsed, we thank you for your taking the time to share your experience with us. At...More

Reviewed 30 January 2018 via mobile

Got a last minute appointment. Everyone is so nice and the services are really good. My eyebrow wax was done so well and Donna who did my pedicure was amazing. The facilities are very clean and it is a great atmosphere. They also take spa...More

Thank Danielle A
Brenda M, other at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 2 February 2018

Aloha Danielle, Thank you so much for taking the time to share your wonderful experience at Mandara Spa! We are happy to pass along your comments to the team here at Mandara Spa, and we will not neglect to put Donna in the spotlight. Wishing...More

Reviewed 18 January 2018

Excellent customer service and very thorough and professional masseuses. Amenities were a bit worn, for example hot tubs were cracked, but overall the experience was luxurious and calming. Pricey as to be expected on a resort, also got very busy as we were leaving, suggest...More

Thank Vanessa B
Brenda M, Marketing Coordinatior at Mandara Spa at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 22 January 2018

Aloha Vanessa, Thank you so much for taking the time to write. We hope your treatments exceeded your expectations and achieved maximum relaxation! At Mandara, we do strive to uphold the highest levels of service and hope we achieved that goal on your visit. We...More

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