We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

West Coast Wildlife Centre

#8 of 32 things to do in Franz Josef Features Animals
Cnr Cowan & Cron Streets, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
+64 3-752 0600
Website
Save
Experience for Yourself
More Info
USD 28.31*
and up
Franz Josef Wildlife Centre Admission with Backstage Pass Option
Why book on Viator?
  • Tour highlights & full itinerary
  • Easy online booking
  • Lowest price guaranteed
More Information ›
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Lonely Planet voted the West Coast Wildlife Centre in the heart of Franz Josef as one of the 12 must see things to visit in New Zealand. This is the largest kiwi hatching facility in the South Island and the "must see" indoor all weather attraction in Franz Josef – home to the official hatching facility for the world's 2 rarest kiwis – the Rowi and Haast Tokoeka. See live kiwi during the day inside our nocturnal house, discover the interactive glacier attraction and West Coast storytelling areas or go behind the scenes on the “Backstage Pass Tour” and see live kiwi chicks and meet the friendly kiwi ranger staff. Numbers are very limited on the 30 minute Backstage Pass Tour so booking are highly recommended to avoid disappointment. The best shopping in Franz Josef can be found here inside the all weather facility -and enjoy free Wi-Fi in the cafe to keep connected to family and friends. Enjoy a coffee or a snack in the cafe – or pick up a pack lunch for your day of adventure. Open from 8.30am daily – 365 days. Set aside 1-2 hours for your visit. All tickets purchased are valid for 24 hours so you can come back and see the kiwi as many times as you like within that period !.
  • Excellent34%
  • Very good32%
  • Average17%
  • Poor10%
  • Terrible7%
Travellers talk about
“eggs” (20 reviews)
Closed Now
All hours
Hours Today: 11:00 - 19:00
Suggested Duration: < 1 hour
LOCATION
Cnr Cowan & Cron Streets, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
CONTACT
Website
+64 3-752 0600
Write a Review
Reviews (568)
Traveller rating
Traveller type
Time of year
Language

51 - 60 of 568 reviews

Reviewed 25 February 2017

Expensive and over rated . Its dark and you'll be lucky to see anything . Both of us felt it was expensive . I would not recommend it at all .More

Thank Phatahchand
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 26 February 2017

Saddened and disappointed by your review as clearly wildlife and seeing the world's rarest kiwi - was not the attraction for you. Perhaps you were expecting something quite different - but in order to see the world's rarest kiwi ( nocturnal bird of course )...More

Reviewed 23 February 2017

Thank goodness for the conservation efforts here to save the Rowi and Haast Tokoeka kiwis. Without the support of the fees they collect and donations these rare kiwis would be even more endangered. The staff was very knowledgeable and caring. Sorry, I just don't get...More

Thank Happy415
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 26 February 2017

Thanks for the 5 Star review and great understanding of what the team and i - in partnership of the Department of Conservation - are trying to achieve the save the rarest of kiwi. We are not a Disney attraction where everything is done for...More

Reviewed 22 February 2017 via mobile

Heavy rain drove us indoors here. The tickets are expensive for what you get - you only see 3 kiwi - but I suppose the profits go towards conservation. There are a couple of good films about kiwi habitat and conservation, their numbers and predators....More

Thank Christine R
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 26 February 2017

Appreciate you taking the time to visit our attraction Christine and sounds like you spent around an hour inside our indoor attraction when it was raining. I'm hoping you left with a much better understanding of the work we are doing in partnership with the...More

Reviewed 17 February 2017

What a great experience. You start by seeing young kiwis and learning about their history and habitat. If you get the ticket for the ranger talk, you get even more info about the variety of kiwis and the important work they are doing to help...More

Thank AlmostAnywhere44
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 26 February 2017

Thanks for the kind review and delighted that you enjoyed your visit and the behind the scenes tour. Our attraction is designed to help share with you key information around the worlds rarest kiwi and take you on a journey of discovery as there are...More

Reviewed 16 February 2017

The Centre is working to protect kiwis in the wild and ensure their survival. Several kiwi are on view at the Centre, and the videos and other information is interesting and helpful. Also, the Centre has good info on geology and the nearby glacier.More

Thank TravelingGramma005
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 17 February 2017

Thanks for the 5 star review and delighted that you enjoyed your visit and recognise the work the team are doing in partnership with the Department of Conservation to help save the world's rarest kiwi.The glacier and films help put this all into context and...More

Reviewed 10 February 2017

5 weeks in NZ and no kiwi sighting, so we thought we should remedy this. The West Coast Wildlife Centre fitted the bill. Bookended by some interesting displays the centrepiece is the inner room where the kiwis - 3 of them - are housed in...More

Thank PipPaul W
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 13 February 2017

Thank you taking the time to place a kind review and the team and i were delighted that you enjoyed your experience. Really pleased that you took advantage of our 24 hour all day pass and came back in again to see our rowi kiwi...More

Reviewed 10 February 2017 via mobile

We visited here to see a Kiwi before leaving NZ. It's $38 entry which is quite pricy. I understand that the money goes toward preserving Kiwi's (and they seem to be doing a good job of that!), but the exhibit itself is very small (in...More

Thank travellovex4240
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 14 February 2017

Pleased that you got to see the world's rarest kiwi before you left New Zealand and thanks for making a conservation contribution towards the work that both the Department of Conservation and our team are doing. We are not the largest attraction in New Zealand...More

Reviewed 9 February 2017 via mobile

This was a great experience.....the three juvenile kiwis were in a re-created low light environment. They were feeding, interacting with each other and did not seem stressed. Two of them spent a lot of time playing tag with each other. It did not take long...More

Thank DJS1950
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 14 February 2017

Thanks for the kind review and delighted that you enjoyed the experience and took your time to experience the West Coast Wildlife Centre. Your review really epitomises what we are trying to achieved as we are not a Disney type experience but you need to...More

Reviewed 7 February 2017

Kiwis are nocturnal, so this was the only way we could get to see them. We were not disappointed. There were three in an enclosed, dimly lit area and after a while, two of them got into a confrontation brother and sister style. One would...More

2  Thank Waynevol81
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 9 February 2017

Thanks Wayne for the review and pleased that you really enjoyed your kiwi viewing experience.It seems like this was the prime reason for your visit. Kiwi often show similar behaviour instincts to those of humans and looked like our birds were quite entertaining in this...More

Reviewed 6 February 2017 via mobile

We got to see 2 kiwis and it was amazing to finally have a look at them. The work they do to help the kiwis in the wild is remarkable so well worth a visit.More

Thank Lavinia1001
Rich651000, Manager at West Coast Wildlife Centre, responded to this reviewResponded 9 February 2017

Thanks for placing a review and delighted that you enjoyed your experience and seeing our live kiwi !. This is of course the world's rarest kiwi that you saw -and all our kiwi go back into the wild -which we think is pretty important and...More

Nearby
Nearby Restaurants
Alice May
1,183 reviews
.05 km away
Blue Ice Cafe
627 reviews
.24 km away
King Tiger Eastern Eating House & Bar
700 reviews
.40 km away
Snake Bite Brewery
738 reviews
.07 km away
Nearby Attractions
Glacier Helicopters
355 reviews
.08 km away
Tatare Tunnels Walk
48 reviews
.04 km away
Franz Josef i-SITE Visitor Information Centre
46 reviews
.41 km away
Questions & AnswersAsk a question
Darren G
hi id like a refund due to spending $38 for 3 minutes at the 'wildlife center' and after the lady with a large build, around the age of 30, had an awful unprofessional attituded and was rude. very disappointed. please can you process a full refund for me and my partner, or guide me to where I can obtain this. thanks in advance. Darren
14 March 2017|
Answer Show all 2 answers
Response from Rich651000 | Property representative |
Hi Darren Richard here -I'm the GM. Really surprised -to be very honest -by your comments -but no issue at all for a full refund. Take a picture of your receipt and I'd be happy to provide a refund immediately. Email to... More
0
Votes
Darren G
hi, today I visited the center, and was out the exit within 3 minutes. this being much smaller than I thought, and a major disappointment, being that I barely saw a kiwi bird, I enquired about a refund as I felt $38 was very overpriced. The woman who answered was extremely abrupt and had an awful attitude, she was the lady with a larger build. I would like to enquire about a refund still, or if you could please direct me to a manager. thanks in advance, Darren
14 March 2017|
Answer Show all 3 answers
Response from David M | Reviewed this property |
There were three Kiwis in the special enclosure, you had to allow your eyes to get used to the darkness. I had asked all these questions before I went in and my expectations were already set. I accepted that the fee went... More
1
Vote
Diana S
What wildlife do you have
18 April 2016|
Answer
Response from Rich651000 | Property representative |
We hatch the rowi kiwi and the Haast tokoeka kiwi and you are guaranteed to see kiwi in the open and very natural nocturnal house.
0
Votes