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Ho'ola Spa

at Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona, Island of Hawaii, HI 96740
+1 808-930-4848
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Review Highlights
Simply Wonderful!

Here on vacation with my 22 year old daughter. Booked massages as soon as we got here. The Spa... read more

Reviewed 11 May 2018
Sgs8960
,
Middletown, Connecticut
via mobile
Extremely dissapointed!

I just had a massage and facial at this spa. Everything was fine up until I checked out. The lady... read more

Reviewed 23 January 2018
Claudia A
Read all 21 reviews
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Overview
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Ho'ola Spa, which means to heal in Hawaiian, offers spa-goers a menu of ancient Hawaiian therapies focused on well-being and rejuvenation. There are eight treatment rooms in the 4,000-square-foot spa, and additional spa amenities include an infrared sauna, marble steam room, Vichy shower, and full-service salon.An expansive window boasts amazing ocean views and allows for plenty of natural light, while simple decor elegantly balances oversize open-air treatment lanais with dramatic cliff views; one treatment lanai comes appointed with a whirlpool for two.Guests can indulge in services such as the Hawaiian Pohaku Healing Stone Massage, which uses volcanic river rocks, or opt for the signature Ho'ola Beaubelle Signature Body Mask, which incorporates algae, vitamins A, C, and E, and gingko extract.
  • Excellent72%
  • Very good0%
  • Average19%
  • Poor0%
  • Terrible9%
Travellers talk about
“salt room” (6 reviews)
“deep tissue” (3 reviews)
LOCATION
at Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona, Island of Hawaii, HI 96740
CONTACT
Website
+1 808-930-4848
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Write a ReviewReviews (21)
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"salt room"
in 6 reviews
"lomi lomi massage"
in 4 reviews
"deep tissue"
in 3 reviews
"waves crash"
in 2 reviews
"the big island"
in 2 reviews
"cd"
in 2 reviews
"sheraton"
in 6 reviews
"ocean"
in 7 reviews
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1 - 10 of 21 reviews

Reviewed 11 May 2018 via mobile

Here on vacation with my 22 year old daughter. Booked massages as soon as we got here. The Spa itself is inviting, the staff very friendly, and inviting, and our massages were outside in a private area, with the healing talents of Suzie and Giacomo....More

Thank Sgs8960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018

I just had a massage and facial at this spa. Everything was fine up until I checked out. The lady (hardly acted lik one) she said her name is Tee was extremely rude and unprofessional. I dont understand why someone with so little manners would...More

Thank Claudia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawaiianRainforest, Manager at Ho'ola Spa, responded to this reviewResponded 27 January 2018

Aloha Claudia A, While I'm happy to hear that you liked your service, I am as disappointed as you to hear that the check-out process was sub-par. We contacted you by email in order to apologize and make it right, but haven't received a response...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

This spa is located in the Sheraton Kona. I called to make an appointment and they mentioned the couple massage was cheaper through the Travelzoo website. It was significantly cheaper - book the appointment and buy a voucher through that website, print out the voucher...More

Thank Jerry Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 4 May 2017 via mobile

Huda loves her work and it shows. Great location to do an hour of yoga and watch all the critters, boats and ocean while you are led through a wonderful hour of yoga. Very reasonable price too. She's part of the reason we chose to...More

Thank 586keithm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2016 via mobile

After a long flight & jet lag my husband & I decided to spend part of our first day on the big island getting massages! We stayed at the Sheraton so the location was perfect & booking was easy. We both opted for the deep...More

Thank Carstens08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016

I wanted to treat myself, mum and sister in law to lomi lomi massage on Thursday 13th Oct 2016 and was given a 25% off Wyndham card from Kanaloa Resorts so decided this was the place. From the minute I popped in to book until...More

Thank PrincessPink653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2015

My husband and I booked an appointment at the spa just before we headed home from Maui for our honeymoon. We were greeted with an aromatherapy session and were then taken in for our treatments. We received superb service, and we thoroughly enjoyed the massages,...More

1  Thank Cath K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2015

WOW!!! What a wonderful deal and a GREAT experience!!! We were able to go see the spa and speak with the staff before we bought our Travelzoo coupon and are so glad we did!!! We bought the couples massage. We went early and took in...More

1  Thank Norrtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2015 via mobile

I am a spa junkie, and I don't rate a spa just on esthetics, but overall experience. As soon as we got there, there was confusion on what treatments were doing, and what therapist was doing what. I did a pedicure first, which is located...More

2  Thank hotelspaqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawaiianRainforest, Manager at Ho'ola Spa, responded to this reviewResponded 12 March 2015

Dear “Hotelspaqueen”, I appreciate your comments, and we are happy to hear that you enjoyed the treatments. You rightly have some points of critique, and it seems to come mainly from the fact that our staff didn’t communicate properly. The people you saw inside the...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2015

We booked a popular package, the “Unforgettable Massage for Two” and added a visit to the steam rom and Himalayan salt room. This is a great package so that you can experience the full benefits of the Ho’ola Spa. One of the coolest things that...More

3  Thank Josh - Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
JnA1994
8 March 2015|
AnswerShow all 2 answers
Response from HawaiianRainforest | Property representative |
Yes, you can use the showers before or after the massage (or both). We close at 07.00pm, so it would make sense for you to book a service that ends around 6.00pm. For details, feel free to call us directly at 808 940... More
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