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Boss Frog's Dive and Surf Shop

75-5725 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740-1789
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Review Highlights
Good equipment, good price

We went here and were very happy with the equipment and service. They did try sell us all their... read more

Reviewed 4 weeks ago
lyle7692
,
lyle7692
via mobile
Friendly

Talked to Joy about renting a floatation device. She was very helpful, friendly, knowledgeable and... read more

Reviewed 4 weeks ago
Joyce M
,
Portland, Oregon
via mobile
Read all 215 reviews
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Overview
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High quality Maui snorkel gear rentals is Boss Frog's top priority. Boss Frog's offers a full range of activities and beach rental equipment including high quality snorkel gear, performance surfboards, SUPs (stand up paddle), boogie boards, golf clubs, mountain bikes, hybrid bikes, beach cruisers, road bikes, coolers, chairs, float belts, digital cameras, wet suits and an assortment of island related apparel and accessories. Our sales agents are trained to be knowledgeable, friendly and helpful to all customers, which maximizes each customer's experience. Boss Frog's prides itself on making customer service a priority. In addition to rental gear, Boss Frog's maintains a large retail selection of beach equipment, including high-end sunglasses, rash guards, reef safe sunblock, board shorts, sarongs, men's and women's clothing, sandals, snorkel gear, beach toys and gifts. We have the best on-Island selections of Maui Jims, Sunclouds, Sanuks and Reef slippers for adults and kids. All customers are greeted with the Aloha spirit at our locations.
  • Excellent81%
  • Very good9%
  • Average3%
  • Poor1%
  • Terrible6%
Travellers talk about
“boss frogs” (46 reviews)
“snorkel gear” (52 reviews)
Closed Now
Hours
Hours Today: 8:00 am - 5:00 pm
LOCATION
75-5725 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740-1789

Similar Things to Do in Kailua-Kona

Write a ReviewReviews (215)
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All reviews
"boss frogs"
in 46 reviews
"snorkel gear"
in 52 reviews
"underwater camera"
in 10 reviews
"boogie boards"
in 7 reviews
"great equipment"
in 5 reviews
"manta ray trip"
in 4 reviews
"zip line"
in 3 reviews
"hang loose"
in 4 reviews
"the big island"
in 12 reviews
"night snorkel"
in 3 reviews
"these guys"
in 6 reviews
"captain cook"
in 3 reviews
"tori"
in 18 reviews
"mike"
in 25 reviews
"mask"
in 12 reviews
"splashers"
in 8 reviews
"prescription"
in 3 reviews
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1 - 10 of 213 reviews

Reviewed 4 weeks ago via mobile

We went here and were very happy with the equipment and service. They did try sell us all their excursions that we already had booked elsewhere, but that’s just trying to upsell.

Thank lyle7692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 3 weeks ago

Next time we hope you will come to Boss Frog's first! Mahalo!

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Reviewed 4 weeks ago via mobile

Talked to Joy about renting a floatation device. She was very helpful, friendly, knowledgeable and a “joy” to talk to. This place is much better than the “other” rental place. Also bought some things from here. Will use them again. Mahalo Joy

Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 3 weeks ago

Mahalo for commenting on the great service you received at Boss Frog's

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Reviewed 1 March 2018

So glad we worked with Boss Frog to book our tours. Shout out to Joy who was exceptional!! Would definitely work with this company next time we're in Hawaii.

Thank Janae W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 11 March 2018

We appreciate that you took the time to post your review about your experience at Boss Frog's! Thanks for letting everyone know we have the best employees!

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Reviewed 1 March 2018 via mobile

We had the chance to rent some snorkeling material Joy was very welcoming and gave us excellent advice. 👍🏻👍🏻👍🏻😊

Thank AnnickOly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 11 March 2018

Thanks for coming in and getting the advice for free at Boss Frog's!

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Reviewed 27 February 2018

Mike, the manager, checked us in and out for snorkel gear- super quick, friendly service . Was very kind when we returned minus one stolen set - didn’t charge us the full price for it . It was a kind gesture, we will return ....More

Thank mariya007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 13 March 2018

Thanks for renting your snorkel gear at Boss Frog's! We have activities too!

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Reviewed 18 February 2018 via mobile

After a wonderful experience with Boss Frog’s on Maui (Maalaea shop), we decided to book a tour of the Big Island to see the sights by bus. This shop is cluttered an unorganized. The aura is smarmy. Nonetheless, we booked our tour. The billing was...More

Thank Onecleantooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 21 February 2018

Aloha thanks for your review. We have sent you a message asking for more information that will enable us to follow up with the employee and hopefully put an end to this. We are committed to excellent customer service and we are sorry you had...More

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Reviewed 15 February 2018

Stopped by to rent an umbrella and chairs. Decided to book a whale watch while we were there. Mike booked the whale watch and threw in the rental for free. There was a mix up on the whale watch date, but Mike made fixed it....More

Thank OrangeBlack28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 21 February 2018

Aloha and thanks for your compliments of our Big Island store! Glad you had a fun time on your excursion!

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Reviewed 14 February 2018

My daughter and I wanted to do the Night Snorkel to see Manta Rays during the busy Christmas/New Year week. All the other places we called were completely booked. But Joy was able to find us a couple of spots with Splashers for the evening...More

Thank Lucky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 27 February 2018

Thanks for stopping by our Kona shop and posting your comments!

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Reviewed 11 February 2018

We had picked up numerous tourist brochures in Kona and they all had Boss Frogs advertisement for snorkel gear for one week, for $9.00. They were all dated January 2018. We were told by a woman there that "we don't have those anymore" and the...More

Thank 580diane47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 13 February 2018

First, we are looking into the advertising issue you raised in this review. We appreciate you bringing this to our attention. Second, we don't believe it is "very deceptive." It can also be "a mistake." Perhaps this employee needs retraining or some other action needs...More

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Reviewed 21 January 2018

I worked with the Manager, Mike Fields, and asked him to assist me with upgrading my snorkel gear. Mike provided detailed information of each snorkel product and assisted me with choosing new fins, snorkel and mask. I tried out the new gear and enjoyed an...More

Thank Cocokayak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded 23 January 2018

Great! So glad we could help you get out there in the water and get snorkeling without wasting anytime! Thanks for coming to Boss Frog's first!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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