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Burton Transit

282 Reviews

Burton Transit

282 Reviews
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Private Roundtrip Transfer: MSY to Hotel or Cruise Port
USD 80.00 per adult
Popular: Booked by 207 travellers!
Shared Arrival Transfer:New Orleans Airport to Hotel or Cruise Port
USD 20.00 per adult
Popular: Booked by 1,451 travellers!
Private Transfer: New Orleans Hotel to Cruise Port
USD 75.00 per adult
Popular: Booked by 140 travellers!
Shared Roundtrip Transfer: Hotel or Cruise Port to New Orleans Airport
USD 40.00 per adult
Popular: Booked by 486 travellers!
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1615 Poydras St Suite 900, New Orleans, LA 70112-1254
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Ghost & Vampire Tours

New Orleans Ghost, Voodoo & Vampire Walking Tour

3,037 reviews
New Orleans is infamous for its spooky past, filled with tales of voodoo, vampires, ghosts, and witches. During this walking tour, save time with a guide who knows the quickest routes around the Big Easy and brings the folklore and history of the city to life, all during the creepiest time of day—the night. Plus, a centrally located meeting point makes for a hassle-free, fun evening.
USD 19.98 per adult
282Reviews1Q&A
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Katie P wrote a review Nov. 2020
Sacramento, California17 contributions14 helpful votes
We used Burton Transit for our airport to hotel pick-ups and drop-offs. The driver had a good knowledge of the city and was interested in what was open due to Covid. He wanted to be able to make good recommendations to his other fares. I would definitely schedule pick-up and drop-off service with them again in the future.
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Date of experience: October 2020
1 Helpful vote
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Kathryn O wrote a review Aug. 2020
9 contributions10 helpful votes
We had two lovely, helpful drivers getting our large family and gear to and from the airport. I love that they text ahead of the pick-up to confirm.
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Date of experience: August 2020
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sandyV6893ZP wrote a review Mar. 2020
Chilliwack, Canada46 contributions54 helpful votes
There were 4 of us arriving in New Orleans at midnight. We chose to book in advance with Burton. Nathan was waiting for us at the foot of the escalator. He was very personable and knowledgeable. The vehicle, a Suburban, was exactly what we had ordered, and it was very clean and comfortable. We had arranged a 4:30 am pickup for our return trip. This time our driver was Jeremy. He arrived 10 minutes early, and was also very personable and knowledgeable. Again, the vehicle was very clean and comfortable. We would definitely recommend booking with Burton. Although probably more expensive than taking a cab, it was stress free. There was plenty of room for our luggage and we were not all squeezed into a four door car.
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Date of experience: March 2020
1 Helpful vote
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Response from burtontransitnola, General Manager at Burton Transit
Responded 9 Apr. 2020
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
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claudediaferio wrote a review Mar. 2020
Wilmington, Delaware45 contributions29 helpful votes
Great communication, they checked on three times through the whole process. They made sure we didn’t change plans. Picked us on time. Car was very nice. Clean driver was very polite and gave us lots of information
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Date of experience: March 2020
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Response from burtontransitnola, Owner at Burton Transit
Responded 18 Apr. 2020
Airport to st Marie, thank you for the positive feedback! We consider all of our clients as family and we look forward to seeing you in the near future.
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56jacquir wrote a review Mar. 2020
London, United Kingdom8 contributions18 helpful votes
I HAVE GIVEN THIS ONE STAR BECAUSE THE FIELD IS REQUIRED. IN THIS CASE READ ZERO (0) WORSE THAN TERRIBLE!!!!!! We booked a minibus with Burton Transit for a round trip from the airport to our hotel in the French Quarter. Our flight arrived and having looked at the queue at border control it was clear that we would take a while getting through. So we phoned Burton Transit on the number supplied on the booking confirmation to inform them that we had arrived but would be another 20 to 25 minutes before getting through to meet them at the designated pick up point. (The small print shows that we would be shown as"no shows if we didn't contact the company within an hour of the flight arrival time.) We got through and went to meet the minibus. After 5 minutes we met our driver, Joe, who loaded our bags ontpo the minibus. He then informed us that we would not be leaving until the arrival of two other passengers who had not yet even landed!. We were perplexed by this as we had paid over £200 for a private transfer. What we were now being offered was a shuttle service for which a party of six (as we were) would pay less than half that amount. We asked Joe to phone his manager, whose name was Nicole. This he did and handed the phone over. It was clear from the start that Nicole was a rude and obnoxious person who had already made her mind up that we would be offered no more than a shuttle service. She said that we were late arriving. We pointed out that we had phoned the office and advised and that we were actually no more than 10 minutes beyond the hour and that we had no control over how long it takes to get through border control. She was totally dismissive and said she was doing us a favour by agreeing to take us at all. Absolutely no interest in customer service. We also pointed out that the transfer time to the hotel was 20 minutes and Joe could take us and be back in time to pick up the other two passengers. She was not interested. When we asked Joe why he was waiting for other passengers he told us that they were two drivers short, hence having two different parties on the same vehicle. We then asked Joe to take our bags off the minibus, which he did. He was a very courteous man and very apologetic. The situation was out of his control. We then walked over to the other side of the terminal, ordered an Uber Max which took two minutes to arrive, that took us to our hotel and cost less than half what we had paid for the pre-booked transfer. We used Uber again for the return trip which cost even less. Will use Uber from now on. It's hassle free and costs much less. BURTON TRANSIT should be ashamed of their appalling service, but if Nicole is typical of their management I doubt if they are. Praise however should be given to Tripadvisor and Viator. We contacted them, explained the situation and the entire cost of the hire was back in my bank account within 2 days.
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Date of experience: March 2020
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Response from burtontransitnola, Owner at Burton Transit
Responded 5 Apr. 2020
Hello, I apologize for the inconvenience this caused you. We have a strong policy on arrivals that is stated on the voucher you received. International flights are given a one hour wait period from the time your flight arrives. The driver waited two hours for you and your group.Everyone who was on that plane came out of customs within an hour and had left already. Due to COVID-19 we were short drivers. The driver waited over the time allowed. The refund was not issued from TripAdvisor it was issued by me once I found out the transfer did not take place. If you have any questions pleas me a private message with your details (including your name and contact information) nelson@burtontransit.com
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