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Review Highlights
Quite a contrast

This terminal is easy to get to and get out of but the parking is easy. We have used this port... read more

Reviewed 23 July 2018
Douglasville, Georgia
Carnival Elation Cruise

Took a cab to and from the port. Processing was simple and pretty swift as well. Much faster than... read more

Reviewed 10 July 2018
Pottstown, Pennsylvania
via mobile
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  • Excellent29%
  • Very good38%
  • Average14%
  • Poor10%
  • Terrible9%
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9810 August Dr, Jacksonville, FL 32226-2739
+1 904-357-3080
Reviews (85)
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All reviewscarnival elationcruise shipjacksonville portboarding processsmall portrecommend parkingguest servicescomedy showdisembarkationcruisedgangwaydisembarkedvehiclefreedom
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1 - 10 of 85 reviews
Reviewed 1 week ago

Park at the Parking mall across the street from the terminal and you will save money and be treated very nicely. Melania was our driver and she could not have been nicer.

Thank kippersnack01
Reviewed 3 weeks ago

This was our first time to cruise out of Jacksonville and we were very pleasantly surprised! Previously, we'd only cruised out of Galveston, and our experience at Jaxport was awesome. We were boarding the Carnival Elation and chose not to purchase Faster to the Fun...More

Thank Crista012
Reviewed 15 August 2018 via mobile

We cruised from Jacksonville to the Bahamas on our first cruise to the Bahamas I was really satisfied with the boarding process I bought faster to the fun so the boarding process was only about 20 minutes and we were on boat so that was...More

Thank Lynne B
Reviewed 23 July 2018

This terminal is easy to get to and get out of but the parking is easy. We have used this port more than any others, we enjoy our Carnival cruises. The downside to this is that the terminal people do not work for Carnival and...More

1  Thank randys404
Reviewed 13 July 2018

To put it simply, it was a wonderfully painless and pleasant process to get on and off the boat. Part of that had to do with that we had purchased the Faster to the Fun Pass (we won't cruise without it), but nonetheless the staff...More

Thank Hollee E
Reviewed 10 July 2018 via mobile

Took a cab to and from the port. Processing was simple and pretty swift as well. Much faster than Miami or some of the other busier ports.

Thank thetrimargroup
Reviewed 4 July 2018 via mobile

Debarking and customs took forever! We were the last deck called but the line after that to get to customs went through an unairconditioned warehouse. The total process start to finish was 3.5 hours and terrible hot and no air movement in the warehouse-not exactly...More

Thank Elysemm
Reviewed 19 June 2018

Employees were nice and helpful. Parking was easy all went smooth. We were so excited to get on ship that we didn't really pay much attention to this aspect of the trip.

1  Thank Lisafromnc
Reviewed 16 May 2018 via mobile

This was our second time cruising out of Jacksonville. Parking is a breeze as you park practically beside your ship. In less than a few minutes walk you are in the terminal checking in getting your ship cards! Only the smaller ships can sail from...More

Thank Whitney M
Reviewed 22 March 2018

I found the people at the port nice both getting on and off the ship. The Elation is a nice ship, the service is good, but the ship is loud as well as some of the people on the ship. I would rather have a...More

3  Thank Jane B
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Questions & Answers
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Teresa P
10 April 2018|
Response from travelkat317 | Reviewed this property |
You will need to call the terminal or Carnival for this info as it is not posted anywhere. I doubt there is a fee unless you park. They do check ID etc when arriving. Port phone number is (904) 357-3006